EDWARD B.

This bank while paying a fair interest rate makes it impossible and timely to ever get your money out when you want to Poorly trained agents cause problems in using funds tranfer methods. External verification systems are old and do not work.One department does not know what the other is doing. Especially unprofessional and poor is their fraud unit. After spending 4 days and about 3.5 hours total on the phone, finally I received my funds. Even after a manager in fraud claims he released my request on one day, the very next day I got a call saying the that person did not do his job correctly. Supervisors say anything to get you off the phone and its ALL untrue. No one to turn to in management. If you get a call and they leave a voice mail the 800 is left and you have to spend time to find out who called you and why. Never again. I belive the bank is dishonest and trys to keep your funds as long as possible. After a request to speak to management, now one week later and no attempt from bank.

Web site information is inaccurate. Purchased an items and it was wrong. Tried to get the correct item and agent had no idea what he was doing nor could he find the right item. He transferred me to sales. Had a very unfriendly girl who tried to tell me the product i wanted did not exist. I gave her the part number from my device and she found it only atter she told me the web site information was wrong too. She said she was going to send a return label. Never arrived. I went on chat to do same. Agennt called jasmin came on chat and never replied after 11 minutes still has not replied. This organization is by far the most unprofessional. They dont care about customer service. I will never buy from them again. Ever.

We are a wix platform web site client and have added payments, bookings and other addons. Some features are tricky to get configured correctly. The norm is that calls to support level 1 are a waste of time. They are not trained in guatemala and all they know is to transfer the call.
Average hold time is 1 hour to get level 1 and they say i am working on the problem - can you wait. 4 minutes later they never come back and they have transfered the call to another que and that takes one hour. Tickets are immediately closed and responded to with useless links.
Weh you have alive site and the features dont work, wix hax has NO regard for the urgency of the moment or customers time. The favorite procedure is to transfer and ignor.
When we get out of the weed... and we will... companies who behave like this will be remembered as the ones that make life harder and more difficult.
No one is accountable- no managers accessible and HQ staff have no emails or any wait to cry fro help.
We need it and this disrespect is just not nice.