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edwardb491

EDWARD B.

Contributor Level

Total Points
161

2 Reviews by EDWARD

37 Views
7/29/21

Web site information is inaccurate. Purchased an items and it was wrong. Tried to get the correct item and agent had no idea what he was doing nor could he find the right item. He transferred me to sales. Had a very unfriendly girl who tried to tell me the product i wanted did not exist. I gave her the part number from my device and she found it only atter she told me the web site information was wrong too. She said she was going to send a return label. Never arrived. I went on chat to do same. Agennt called jasmin came on chat and never replied after 11 minutes still has not replied. This organization is by far the most unprofessional. They dont care about customer service. I will never buy from them again. Ever.

Tip for consumers:
hope you will never require a return

Wix
19.1K Views
5/8/20

We are a wix platform web site client and have added payments, bookings and other addons. Some features are tricky to get configured correctly. The norm is that calls to support level 1 are a waste of time. They are not trained in guatemala and all they know is to transfer the call.
Average hold time is 1 hour to get level 1 and they say i am working on the problem - can you wait. 4 minutes later they never come back and they have transfered the call to another que and that takes one hour. Tickets are immediately closed and responded to with useless links.
Weh you have alive site and the features dont work, wix hax has NO regard for the urgency of the moment or customers time. The favorite procedure is to transfer and ignor.
When we get out of the weed... and we will... companies who behave like this will be remembered as the ones that make life harder and more difficult.
No one is accountable- no managers accessible and HQ staff have no emails or any wait to cry fro help.
We need it and this disrespect is just not nice.

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