Elaine B.

I've never felt the need to write a review before but having used Unfitted, I felt I needed to express my total dissatisfaction and disappointment.
I saved up for my perfect kitchen for 10 years, chose to use a small independent local company as I thought I'd get good service but I couldn't have been more wrong.
It started out fine, but when it came to the work tops I was told that the wider work tops I'd paid for were on 3 to 4 week delivery so they were going to use standard size and infill - I wouldn't notice a difference apparently…you tell me if you can see the difference (pics attached). When I complained I was told that wood was a natural product and I had to accept colour differences. And this from the MD. No attempt at trying to make their ‘valued' customer happy with her kitchen!
So my kitchen was half finished - they were going to come back to finish putting doors on and correct a mistake they'd made with a wall cupboard over the electrical box. I waited and waited - made contact with contractors directly and got fobbed off, so emailed the MD, Mark Shurey, and had no response whatsoever. Nada. Nothing.
I realised at this point why they ask for 90% of the cash up front. Once they have this (much like car salesmen) they don't give the proverbial.
So 3 months on I asked them to drop off all the materials I had paid for as I had found someone else to complete my dream kitchen.
Without a single word from the MD in apology or explanation, they did. I'm guessing I won't hear from them again.
Please be careful if you're thinking of using this company. I'd not repeat the experience given my time over.