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Elena A.

Contributor Level

Total Points
109

1 Review by Elena

  • Unfitted

5/22/17

Mark the Director visited us twice in our home and as another family in our village had had an Unfitted kitchen we felt reassured this was a reputable company. However the fitting of the kitchen itself was stressful and problematic. Too many annoyances to mention but mostly they were measurement (by Mark) related - over-oven gantry unit too big too go in the front door, washing machine unit too small, Aga delivered directly to us instead of to unfitted and then the fitter refusing to help us move it into the house and connect it up, advising us of the wro g dimensions for the extractor fan exit hole which is now much bigger than really needed. Most annoying though was the fact that what Mark said could be done by them on site (plumbing dishwasher in) the fitter on site refused to do. This required an emergency plumber at great cost and was particularly annoying as I had premepted this and it could have all been done before Unfitted got on site. It seems the company pressure the fitters with too little time for fitting so they try to rush it or get out of jobs that will take them over their paid set days. The finished product is beautiful but I wouldn't use them again for sheer incompetence and frustrating office-to-fitter communications and non-existent after sales. When I listed my complaints to them by email we didn't even get an acknowledgement. Says it all.

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