elisabethk14

Elisabeth K.

Contributor Level

Total Points
80

1 Review by Elisabeth

11/20/19

Worst transfer experience ever!

We bought Shared door-to-door transfer ROME FIUMICINO AIRPORT - ROME and back.
Our arrival flight was delayed and only about half an hour after the plane landed people were able to leave the plane.
After we finally passed the security check, we came to see that our transfer left without us, while all other transfer companies were patiently waiting until the last person from our flight.
At the customer service they said it's not that's not their problem that the flight was delayed... No apology, no other transfer option (maybe later with another bus), no refund of course.
So we took another transfer to the hotel and paid for it of course.

About our journey from the hotel back to the airport:
PlusAirport states ask you "To confirm your precise pick-up time and location from the city you MUST contact our local partner 24 hrs before travel!". Our departure flight was 10:30, so we called the company 24 hours before, as they said, but they tell us to call after 16:00 the same day. Ok, no big deal, we called second time, this time we were told to call after 18:00. When we called third time they said that it's too late(!) to schedule the bus, but promised to pick us up at 07:40.
It's approximately an hour journey from hotel to the airport, if the traffic is clear. But we saw that our bus nearly don't move and keep wandering in the city, collecting other people. We asked what is the pick up time for the last passenger, the answer was - 9:00...
9:00 the last passenger, minimum an hour to get to the airport, and our plane departures at 10:30!
So we realised that we going to miss our flight because of the transfer, hopped off, got the cab to the airport, and was lucky to get there minutes before our flight registration closed (traffic was so jammed). And once more - no apology from PlusAirportline, no refund, nothing.

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