Elisa M.

Business practices in questionable/illegal practices including bait and switch tactics.
I tried repeatedly to contact customer service to no avail. I was lied to multiple times and then asked to pay increased prices if I wanted to receive the items I had ordered (and paid for). They do not answer phone calls only send to voicemail and email questions may receive a reply but not actually address concerns/questions. I am reporting them to the Attorney General to hopefully help others not have the same hassle I have had to deal with.

It's a scam. They will send you the boxes- but not of the products you ask for/request and ignore your preferences. I decided to cancel and had nearly two weeks until my renewal date but they charged my Paypal account anyways. Now I've been fighting with them for FOUR moths for my refund. They have promised me multiple times that it would be in my account in 3-5 business days but nothing. Now they are claiming they are "reviewing the status" of my refund with their "relevant team" because it was supposedly processed three weeks ago. It's such a scam (bordering on theft). They took my money without authorization and now won't return it. I have never had a single issue with IPSY actually get what items I requested by my preferences.

I was a customer of Glossybox for 2 years. I realized that they paid little to no attention to my requests and continued to send items I had specifically said /I don't use.
Cancelled my subscription 8 days before the renewal date and they charged me anyways. I have been fighting with them for THREE months now to return my money. I've been promised it back three times by different sales consultants/ service reps and today now they're saying they won't process my refund unless I remove my Paypal dispute. Paypal has advised against that in light of the fact that they are not following through as promised as then I will have no recourse. It has been a nightmare.
There are many better subscription boxes that are easier to deal with and actually send you what you'd like to try (Ipsy, Birchbox to name a few). I will never deal with Glossybox again. Nightmare to just get MY own money returned to me and I'm coming to think they never will.