Thumbnail of user elizabeths4004

Elizabeth S.

Contributor Level

Total Points
80

1 Review by Elizabeth

  • Under Armour

4/20/24

The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn't quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don't take returns. The second said the return label did not register so they couldn't take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I'm stuck with an item I don't want. You need to offer more courier return options.

Tip for consumers:
If you want to return be prepared for a hassle

Products used:
Women's UA Unstoppable Fleece Full-Zip

Service
Value
Shipping
Returns
Quality

Elizabeth hasn’t received any votes.

Elizabeth hasn’t received any thanks yous.

Elizabeth doesn’t have any fans yet.

Elizabeth isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user melissag2280
2/23/24

I returned two items on order US-26605597. Received back by under armour on January 26 2024. I...

Thumbnail of user sohah3
2/11/24

When I downloaded the application and placed the order, I found this account in the history of...