Stay away from this "company" you'll get nothing more than just headaches from their "fast" internet. Ping is always high, and the speed they advertise is probably just their dream aim, 240 mbp/s?! Don't know why speedtest.net shows a more real number which is 7? Seems a huge difference or guys from virgin media forgot how to do maths? Their horizont boxes are of a very low quality as a WiFi router randomly turning off and on the WiFi... the range very small... quality can't be already worse they reached the bottom... just a tip stay as far as possible from Virgin Media