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emilyn25

Caren F.

2
Level 2 Contributor

Contributor Level

Total Points
879

8 Reviews by Caren

5/9/19

I ordered two photo books as gifts for Mothers Day. When I ordered them I added expedited shipping to be sure they would be delivered on time. I had not received any tracking info so I called two days in a row and was told my books were complete and UPS was picking them up. On the third day I still had not received any tracking info and called again. I was then told my books were still being processed and there was no expected delivery date. This was told to me on the day they were supposed to be delivered. The manager I spoke with said he would be emailing me to keep me updated. No email no nothing 12 hours later. I have no gift and the customer service gave me incorrect information for two days and no help on the third. If I could give 0 stars I would.

3/22/19

I have been a care credit customer for a few years. I basically used them for some large dental bills that I did pay off within the 12 month period. I just received a letter stating they will be closing my account at the end of the month. I called and asked why and they said due to inactivity. I said I would like to keep it open as I will be incurring about $15,000 in dental bills in the next 60 days and wanted to use care credit. After being transferred to a supervisor (not in the United States I might add) they told me they cannot keep the card active. I guess based on my past history of paying my balance off in the 12 months I am not the customer they are looking for. Beware of this credit card company. They are only looking to give credit to someone they can totally rip off.

3/12/19

I have been a customer of Planet Honda for over 10 years in both leading and servicing my cars. There has been such a decline in the service department over the last 2-3 years. It takes 2 hours just to get your oil changed. The only reason I waited was that I had a free maintenance plan which I will never accept again. Today I had an appointment to fix my Bluetooth. When I called for appointment I was asked why I was bringing my car in and I explained in detail the issue. I also indicated that I would be waiting for my car. Today when I showed up for my appointment I was told that a special technician is needed for this and my wait time would be about 3 hours. No way was I going to wait that long. I should have been told all this when making my appointment. I took off the day from work to bring in the car. So I left frustrated and dissatisfied. They expanded this service department and since that has happened it's been awful. Many years ago when the twins were there it was efficient and customer satisfaction actually meant something. This deserves a 0 star review!

6/5/17

I have been a Citicard customer for over 40 years. I had a situation (which I previously posted about) where I used my Citicard for an online purchase of cosmetics. This turned out to be a scam where you purchase the item and it turns out to be a recurring subscription. I called Citicards when I saw charges of almost $300 that I did make. I filed a discrepancy report and they reversed the charges at first. The company then sent proof that I received the products ( which I did but not at the amount they charged me). They also sent a screenshot of what they say appeared on their website. This was erroneous. Needless to say Citicard put the charges back on my account based on this. After hours of calls to every department they refused to honor my loyalty and honesty. They said the last resort was to write a letter to Citicard and address it to President with an address they provided. I was told I would then hear back between 7-10 days. It is now 3 weeks since I wrote them and I have heard nothing. I even tried calling the company where I ordered these items. Every time they said a supervisor would call back but never did. Citicards needs to value and respect the rights of a loyal customer. Not the lies of a company. I will be closing my account shortly after 40 years. I know this would never happen with American Express.

5/3/17

So I was taken in by a scam and am now paying for it. I ordered a face cream and eye cream that was advertised as "free", just pay shipping. I did that and within a month was charged $97 and $92 for those creams. What I did not know was that I was signed up for a monthly subscription. I did not check any box for this but now understand that a box is already checked for you and if you don't cancel within 14 days of ordering you are charged these ghastly amounts monthly. They advertised that these creams were seen on Shark Tank. I'm sure that they change their verbiage everyday and the name of their cream. Stay away. I'm still disputing this but my credit card company seems to have no leverage. The only reason the charges stopped was because I had my credit card cancelled. Please let me know if anyone has experienced this and what they did to get their money back. I gave one star as it won't post unless you do.

1/12/17

I am giving this one star as you can't give zero. I have been a Comcast customer for almost 30 years. Every year their bundle package goes up in price. So every year I spend many wasted phone calls with them. This year my bundle discount was good until 11/2018 as stated on my monthly bills. None the less they still reduced my discount and increased my bill. They gave some ridiculous excuse when it was clearly stated on the bill. I'm frustrated and am looking for an out. I know there are many options out there and better ways to spend $255 for mediocre service and no customer loyalty. Someone there should look up the definition of customer loyalty. As a new customer they give you more competitive deals. Don't get roped in. WORST COMPANY to deal with. BEWARE!

8/13/16

This review is more about customer service then the actual store. I bought my new refrigerator and upon installation I had a flood in my basement due to faulty connection of the ice maker. I had a lot of items on my shelves that were damaged ranging from watches to clothes to cameras. I called my sales person who told me he could not help with this and I had to call customer service. Customer service sent someone out in a few days to fix this all the while I was collecting water in buckets. No one responded to my damages so I called back and they told me that the claim was closed because they fixed the problem. After a long conversation they reopened the claim as no one had addressed the damage the flood caused. I was told someone would call me in 72 hours to handle this. It is 3 months later and nothing has been done. I keep calling and every time they tell me it's closed and they have to reopen it. My basement is still in disarray. I don't want to remove anything as I am assuming an adjuster has to come to assess the damages. I would never purchase anything from them again. Can u imagine what would happen if I did not pay the bill for my fridge. Very frustrating and disappointing. DON'T BUY HERE. There are plenty of other stores where prices are the same.

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3/8/16

My daughter returned 2 jerseys that She received as a gift. Instead of processing the return as a gift and issuing a merchandise credit to her they processed it as a return and credited the senders credit card. She did not want this person to know that she returned the gift as she did not want to hurt their feelings. All they could say at customer service was that it was processed as a return. She has a copy of the return form but they could not care less. They made a huge mistake and could not care less about it. I am giving them one star as it won't process with 0.
Upon posting the above, NFL Shop customer service contacted me within a few hours and offered to resolve the issue. They were apologetic and professional and made me feel like a valued customer. The issue was resolved in a day and I want to thank them for this. My rating is now a 5 for their customer service. Thank you again for your assistance in resolving the issue in such a courteous and professional manner.

erinf12
Chastity S. – NFL Shop Rep

Hello Caren. Thank you for your feedback. We are very sorry for the inconvenience and the mistake in refunding the returned items. We will be happy to issue the refund to the gift recipient, but we will need some information first. We will need your daughter's name and email address. Please send that information to us in an email, to customerfirst@nflshop.com and we will take care of the refund and send the information to your daughter. Sincerely, Karmen

Caren Has Earned 19 Votes

Caren F.'s review of PC Richard & Son earned 4 Very Helpful votes

Caren F.'s review of CitiCards earned 2 Very Helpful votes

Caren F.'s review of Snapfish earned a Very Helpful vote

Caren F.'s review of CareCredit earned 8 Very Helpful votes

Caren F.'s review of planethondanj.com earned 2 Very Helpful votes

Caren F.'s review of xFinity earned a Very Helpful vote

Caren F.'s review of NFL Shop earned a Very Helpful vote

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