E S.

I sent a ridiculously oversized dry robe back to MyTriathlon which they received on the 4th May, it is now the 21st May and I have spent the whole day chasing the refund. I spoke to Aaron this morning and he promised the refund of £136.30 would be done today as the accounts department were in so would process it after lunch, nothing happened so I called after lunch and constantly got their answering machine. I finally got through to Thomas at 4pm today, he put me on hold so he could speak to the refunds department and after being on hold for 25 minutes the line cut off from their end. I tried calling back and just got the answering machine again. So still NO REFUND! I contacted them through their Facebook page and they read the messages but don't reply, so I have now contacted my bank and raised a claim through them so that this company will be FORCED to refund my money. I will also be reporting them to trading standards. They are an absolute disgrace and should be avoided at all costs.