I was very hesitant at first to make an online purchase of such a great importance without being able to try it out first. I visited a mattress store, however, to get an idea about the feel of the different firmness levels and feels of several mattresses, did a lot of research online and contacted the company before hand with a few questions which influenced my decision:
I have gotten a prompt and polite/helpful response.
My research always led me back to this mattress (gravity lux soft)
My mattress was delivered in under 2 weeks and I was updated on every step of the way.
The boxes arrived in perfect condition and unpacking/installing was relatively easy. I did not need any help.
The mattress is as described. Time will tell the rest.