Please, do yourself a favor and do NOT wasted time or money in this clinic! Let me start with experience #1: On Saturday, 10/28, I arrived for my 9am appt at 8:45a. At 9:01a, I went to the door (it was still locked, no people observed inside). 2 other women were now also waiting with me outside. At 9:10a, I called the clinic number and after calling twice, an asian man answered and said he would "call them" to let us in. About 5 minutes after, a woman arrived and we finally came in. When I was brought to the back, the thermometer was not working and the NP student could not find the disposable covers for the other thermometer so my temperature was NEVER taken.
Experience 2: Happened today, 11/20/17 at 3p. I spoke with the same asian man in the morning on the phone to let him know the time frame I would be arriving and pleaded with him to tell the lab technician (I would be leaving work early so I didn't want to waste time and gas). When I arrived, the young lady (she later informed me she is a medical assistant) in the front informed me the lab tech is at lunch and suggested I wait for a few minutes. I was already upset but went ahead and took a seat. After about 7 minutes, I went to the window and asked for my doctor's email and if they have a Patient Advocate I can contact. She told me at first that my doctor does not have an email and there is no Patient Advocate, but she can give me the phone # of the Medical Director. I asked her (in a skeptical tone) if my doctor did not have an office email and she then said he does, but she does not think he checks it. She gave me his card. She then asked to see the script I had with me that had the labs that should be drawn and she said she might be able to draw my blood, but she wanted to make sure she knew all the labs. After looking at my script she called the lab technician (who was still on her lunch break) and asked about the labs and what tubes to use. We then went to the back where she proceeded to tell me terrible things about her colleagues while she prepared what she needed. --Mind you, she was nice and I appreciated that she was trying to help, but it's not a good idea to talk badly about the workplace to a patient, especially when I was already having bad experiences with this clinic. It just makes the patient more anxious!
She then proceeded to "stick" me, which she had to do a couple of times, but that part is not a big deal to me, although my previous lab works have always been successful at first stick. She then proceeded to say that she "hopes" she is getting enough blood because the lab is "very picky" and might not do the labs if there is not enough blood. (This concerned me greatly!). She then looked around for a gauze and said she was done, but I could tell she was very unsure of herself. I advised her to remove the tourniquet first, but she told me "no, I'll take the needle out first," and before I could correct her, she pulled the needle out and my blood went flying out! By the way-- did I mention that I'm a NURSE MANAGER? I released the tourniquet myself and she was very flustered by now and placed a gauze (LIGHTLY) on the site. I asked her for a gauze and placed it right above the site and placed pressure. I explained to her that she should have removed the tourniquet first because the pressure would cause the blood to squirt out, which is exactly what happened in this case, and then I told her I'm a nurse. She then apologized and said she was just nervous.
As if all this was not bad enough, some of the things she said about the clinic and people in it (AND I BELIEVE HER!) is that the lab technician is lazy and relies on her to "help all the time" when the lab tech goes on break, and that certain staff usually leave early and that this has been reported but nothing has been done. I will write another review if somehow, I do not get any lab results back, as well as make a separate report to BBB and other necessary entities. Please save yourselves from the headache and choose a different place!