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Fernando A.

1
Level 1 Contributor
Kitchener, Canada

Contributor Level

Total Points
251

3 Reviews by Fernando

  • The Brick

3/20/23

This situation is so sad! I bought a king size foam mattress at The Brick in Kitchener, after few months of use I notice it was bad to my body so I claimed the warranty and had it exchanged to new coil system king size mattress (cost of 3 thousand). After 3 months of use I have noticed it sinking down, I immediately claimed the warranty. The technician came to inspect the mattress and notice that it was already sunk 1 inch. After all this, my body and back already hurt, I got the information of the claimed was refused because the warranty says the Mattress has to sink 1 1/2 minimum in order for replacement. Mattress 3000.00, and got this joke! They do what they want to sell. Then after, that's what the client gets! Never again buy anything at The Brick! Poor quality!

Tip for consumers:
Do not buy at the brick

Products used:
Mattress

Service
Value
Returns
Quality
  • USPS

12/20/20

I am frustrated, disappointed, upset with Ups. I paid for something that is not what was selling. I want my money back. I paid global express shipping for next day 10am. It is the third day after the purchase and did not get my package. I do not need the package anymore. It was my chance of going back to business after few months closed due to covid. Now I am stack at the same place because of a company that I can not trust.

UPS
  • UPS

12/20/20

I am frustrated, disappointed, upset with Ups. I paid the most expensive shipment option for something that is not what they sell. I want my money back. I paid global express shipping for next day 10am. It is the third day after the purchase and did not get my package. I do not need the package anymore. It was my chance of going back to business after few months closed due to covid. Now I am stack at the same place because of a company that I can not trust.

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