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Ordered flowers to be delivered to New York state for mother's day. To my horror, no sign of flowers on the day! After writing in and calling a numerous times, someone replied in all caps finally:
NOT IN OUR DELIVERY ZONE, WE ARE NYC, PLEASE ADVISE
I actually ordered the flowers in advance, can't they at least inform me beforehand? Such a terrible service!
Moving forward, I requested for a refund. But after 2 weeks, still no sign of it and when I emailed to check on the status, totally no reply.
Tip for consumers:
Just don't order from them!
I have been an active online shopper for years and this is by far the worst online company in terms of service. Last month, I made a purchase and wrote in to ask a few questions and it's only replied after 5-7 days, at this time of fast-moving society, this is totally unacceptable.
In the website, it's clearly stated that it will only take 5 days for international order. I ordered my goods on 17th Dec and it will only be delivered on 15th Jan, I feel cheated!
Fiona B.'s review of SSENSE earned 6 Very Helpful votes
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Hi Fiona - We're really sorry about the delay in getting back to you about your order. We try to get back to everyone as soon as possible, and now looking at ways to improve our customer service during sale periods. Please feel free to reach out to us if there's anything else we can do. - Thank you, SSENSE Customer Care Team