Gene G.

I recently broke my glasses and my vision is pretty crap and I'm looking through one lens. So after the commercial, I decided to make my order. I have a work trip on the 27th. I made the order to try-on 5 pairs on the 9th. I didn't get any confirmation until today and was told my order would arrive on the 24th. Mind you, I am only trying them on. I already have my prescription, I thought I would have them by today or tomorrow make my decision and arrange for my glasses to be shipped to the hotel I am staying at. Instead, I walked into existing franchise since the 90s. Made my purchase, insurance covered the cost, my glasses will arrive before I leave for the trip. So I decided to cancel my order, something I've been able to do with many other companies for many other goods. I was told that despite the shipment is sitting in a facility, it can't be canceled once sent out. I specifically stated I will not be here when they arrive. I will not assume any responsibility. Suddenly I get an email that I will be charged accordingly. They underestimate my pettiness.