For Business
Write a Review For Business Write a Review
Thumbnail of user geraldinep49

Geraldine P.

Contributor Level

Total Points
82
0
1

1 Review by Geraldine

Musikhaus Thomann e. K.

  • Musikhaus Thomann e. K.

“Don't buy from them!”
12/30/20

I bought a flute Prima thumbrest. It came without the adjustment screw or proper installation instructions for the silicon pad. I wrote asking for the screw size so I can buy it locally and asked which way around to install the pad.
The responded with a from letter asking for photographs of what they sent me BEFORE THEY WOULD DO ANYTHING.
THERE FOLLOWED MORE CORRESPONDENCE WHERE THEY WERE VERY RUDE, SAYING I WAS REFUSING TO COLLABORATE IN SOLVING THE PROBLEM.

Tip for consumers:
DON'T BUY FROM IT IF THERE IS A CHANCE YOU MAY HAVE TO RETURN ANYTHING

Service
Value
Shipping
Quality
  • Comments (0)
  • 10.8K Views
Helpful  (2)
Thank you
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Dear Geraldine, thank you for your review. We are sorry to hear about your hassle with your purchase. It is part of our procedure to ask for more details for example pictures to provide the best solution or for example the correct sparepart. We would like to take a closer look into your case, please contact us via mail leitung.service@thomann.de to help you further. Thank you. Regards, Your Customer Care Team

Geraldine Has Earned 2 Votes

Geraldine P.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes

Geraldine hasn’t received any thanks yous.

Geraldine doesn’t have any fans yet.

Geraldine isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user southernmostinvestment
Southernmost I. reviewed Musikhaus Thomann e. K.
3/13/24

So I placed and order for a guitar about 6 weeks ago, it never got here so I check my CC if it...

Thumbnail of user ciaran.fdooley
Ciaran D. reviewed Musikhaus Thomann e. K.
3/4/24

I bought a brand new drum kit from Thomann, which arrived within the estimated timeframe. Upon...