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Gerry D.

4
Level 4 Contributor
AZ

Contributor Level

Total Points
3,664

29 Reviews by Gerry

BCU
  • BCU

2/24/24
• Updated review

This is really bad because they are leaving the customer open to attacks. Most other financial institutions have gotten on the band wagon and allow VPN because they understand that it protects their customers as well as them. Baxter Credit Union is behind the times. I called them to let them know that their policy about VPN was unacceptable. I toll the agent that more and more people are using VPN and that Baxter Credit Union really needs to get on board with this. Bad BCU!

Credit Card Services is really bad
6/28/21
• Previous review

First they sent a contactless card and deactivated my card before I received the new card. I called over a week about this with no resolution. I just wanted them to activate my original card. They said I had to wait for the new card to arrive. After a week I called again and told them to Fed-X a new card or I was cancelling them. She had me hold on. When she came back on the line she said my old card had been reactivated. I asked why didn't you do this when I called the first time. No answer. So they said when I get the new card and activate it that the old card would be deactivated. When the new card came we activated it. We used it a couple of times and during that we verified that the old card had been deactivated. Guess what, that did not happen. As a matter of fact the only thing that did happen was the new card was rejected and the old card worked. I called to ask what the heck is with you people. The person on the regular BCU line said they had to transfer me to the Credit Card line. When I spoke to them they said they needed to transfer me back to the regular BCU line for resolution. I told them that they had transferred me to you originally. So, now you want to send me back to them. Sounds like you guys have no idea what you are doing. She said that the new card was active. She also said just destroy the old card. I don't trust them so I will see which is working. I am sure it will not be what they said.

Poor management of Baxter Credit Card Services
6/27/21
• Previous review

I have been with Baxter Credit Union for over 10 years. The only problems I have had with them have always been about my Baxter Credit Card. I have a credit score of over 800, so you know my credit is impeccable. If I were you the last place I would go to get a credit card is BCU. They are totally incompetent. Here is the current issue. I went into a store to get some things. I went to use my BCU card and it was denied. So, I immediately called them to find out why it was denied. You will love this. The first person I spoke with told me that the card was deactivated because they sent out a new contactless card to me, which I have not received. I said, typically you never deactivate a card when sending out a new one until the person calls to activate the new card. This person was useless and could not give me an answer or resolution. He said he was going to transfer me to someone who could help me. The next person I spoke with was Tomeeka. When I explained the issue she started laughing. I'm glad I could provide her humor at my expense. I told her when she was done laughing that she should solve my issue and reactivate my card since I did not receive the new one yet. She said she could not do that. At that point I hung up so I could call from home, where all my info was. The next person I spoke to was Jamie. She was also useless. She said she would transfer me to a supervisor. These people do not even know how to transfer to a supervisor. I was back in the queue for the next person that was not a supervisor. This was Avie. Avie could not help me either. She said she would transfer me to a supervisor. I did get through to Allison who is a Supervisor. End result, she said there was nothing she could do and that I had to wait for the new card. I said we are getting rid of our BCU Credit card. You have to be an idiot to get a credit card from BCU (Baxter Credit Union). All in all I spent 1.5 hours on the phone with totally incompetent people. Nice going BCU! So, it has been 3 days since they deactivated my card. I still do not have a new one. I am on the phone with them again telling them to Fed-X me a new card or there gone. Once I get the card I will be working on replacing them. So, I just called them again to find out what was happening with my contactless card that was mailed to me and they said that it still did not arrive. I said, I know it what else can you tell me to fix the problem. After a long hold they came back on the line and said they reactivated my original card and that when I get the new one activate it. I said why didn't you do this when I called originally days ago. No answer. I finally said I will be shopping around for a new card to replace you.

  • Sony

1/4/24

First off Sony's support is terrible. If you are buying a Sony product you should be aware that their support is not good. I bought Sony headphones (WH-XB010N) back in November. Well the first thing that happened was that my order was lost in shipping. So, I just went and bought them again and this time I went and picked them up. When I tried to use them I found that the Microphone on the headphones was not working. I called Sony support and their support person walked me through trying to get them to work. Well that was a disaster. So, the support person said they could exchange the headphones for me directly with them. I said OK, bad mistake. The headphones finally arrived back towards the end of December. When I got them I found that the mic on them did not work. So, now I figured that it must be something with my computer. As it turned out my Bluetooth device on the computer was older and that is why the mic did not work. I know this because I ordered a new Bluetooth device and the mic worked fine. So, I was finally able to use the headphones. However, this did not happen until the first week in Jan 2024. I noticed in the box there was a coupon for a free trial of the new 360 Reality Audio that is out there. I went to the site I was directed to go to. I put in the access code and was told that it was invalid. I called Sony and the support person told me in broken English that the coupon expired. I explained this was not my issue but Sony's. She stood her ground and kept repeating that the coupon expired. So, obviously I was getting nowhere with her. I told her when I hang up I will be putting a review of the service I received.

Tip for consumers:
I had to repeat myself several times with the support person because they did not understand what I was telling them. Welcome to the English language.

Products used:
Headphones (WHXB910N)

Service
Shipping
Returns
  • Chefpandasurprise

12/10/23

This has to be the worst Chinese restaurant we have ever ordered food from. The Fried rice was bland, Chop Suey vegetables were really crunchy. Probably not cooked enough. The beef in the fried rice was terrible. The only thing that was OK in the whole order was the actual shrimp. I feel like the $50 it cost us was like throwing money in the garbage.

Tip for consumers:
All of it was terrible. We ended up throwing away $50 dollars of over priced food. Don't waste your money on poor quality Chinese food. We have heard from other people the same thing when we told them about our experience. I am surprised these guys are still in business.

Products used:
Fried Rice, Shrimp Chop Suey, Egg Foo Young, LogMeIn Chicken.

  • Best Buy

12/4/23

On November 19th I bought Sony Headphones from them. I had them shipped to the house. The first text I received was telling me that the Headphones would be delivered on the 20th, which was the next day. Needless to say they weren't delivered. When I went on line to check the status of the head phones, I saw that the delivery date changed to the 21st which was the next day. When the headphones did not show up I checked the shipping status and now I was seeing a delivery date of 11/22/23. Well of course they never arrived. So, once again I checked the status and now I was seeing that the headphones were scheduled to be delivered on Dec. 4th. At this point it was obvious to me that I would never see the headphones, so I ordered them again and low and behold they were in stock at a local Best Buy. Well I paid for them a second time and placed the order for pick-up. A text came through one hour later saying that the headphones were ready for pick-up. I went and picked up the headphones. Then I called best buy support and said I wanted a refund for the headphones I had not received. They said I had to wait until Dec. 4th since the package was in the hands of the shipper. So, today is Dec. 4th and guess what, yea you got it, the headphones did not arrive. As a matter of fact not only did they not arrive but I received a text from the shipper saying they could not deliver the headphones and that I should call Best Buy. I called them and they told me that they would put a request in with another department for my refund. They said that it would be 2-3 days before I would receive notification via email on the status of my refund. Talk about a bunch of garbage. The shipper in this case is called OnTrac. I have never heard of these guys. It is obvious that they are incompetent. Best Buy is just as bad, they would not refund my money while I called, even though they saw the email from the shipper saying they could not deliver the item and that I should call the seller. I don't think I will ever order anything from Best Buy that has to be shipped. I don't trust them anymore.
Update 12/07/23: Did not receive an email on the status of my refund. This was supposed to happen by today 12/7/23. So, I called and the guy told me he would request an update from the team that was supposed to send me an update today. I said not good enough. Then he said that they would send an update within 1-5 hours. I said good, I should receive something today and if not I would be calling again.
Update: Called on 12/8/23 and told the person I never received any notification about the status of my refund. She looked up the details and told me the refund had been processed. I told her to wait while I logged into my bank to see if that happened. It did not. She said it would take up to 72 hours for the refund to show up. I did check again on 12/9/23 and the refund was finally there. It was dated on 12/8/23, so it must have happened later after my call on 12/8/23. What a nightmare!

Tip for consumers:
By the way the support people on the phone were the typical overseas useless people. Nice going Best Buy! So, email sent to tell me the status of my refund. Supposed to hear back today. No wonder why Amazon is hurting Best Buy. By the way, you can no longer call the store you shop at directly. You now have to go through their support desk which is not in this country. Good Luck!

Products used:
None, I never received the item. I eventually placed the order again and this time picked it up from the store.

Service
Value
Shipping
Returns
Quality
  • Account.centerwellpharmacy

11/9/23
• Updated review

I have had the Humana Drug Plan for 2 years now. Unfortunately for me they are a rip-off. I have been getting my 10 different drugs with the Good RX discount card, that I pay nothing for. The reason I get the drugs under this plan and not my Humana plan, is that Humana charges more for my drugs than the free discount companies do. So, I am forced to have a drug plan by Medicare or I have to pay a penalty. Humana charges me more than the free drug discount companies. So I pay more from my insurance company, that I pay monthly for and get my drugs cheaper from the discount companies that cost me nothing. What is wrong with this? My advice, DO NOT GET YOUR DRUG PLAN FROM HUMANA! By the way, the last time I had to get two of my drug, Humana wanted $89 and the free drug discount company wanted $59. Guess who I am dropping during our change plan period?
Update on my issues with Humana. I am no longer getting my drugs from Humana. So, they sent me a form letter explaining why I should pay for for my drugs than if I purchase them via the free discount programs. Basically I am paying them for insurance and then they charge me more for drugs than if I put them trough the free discount programs. You want to guess what I am going to do now that the plan enrollment period is here. That/s right, I going to get rid of these crooks and purchase a plan that is way less than what I am paying now. For those of you who are not on Medicare and are wondering why I am getting another cheaper drug plan. Well our wise government put in place a penalty if you don't have a drug plan. Paying less than $10 a month is better than the penalty. So, I will be getting my drugs through the free discount programs and not even use my Medicare drug plan. Lately I have seen Humana advertising their Medicare "C" plan. I wonder how they are going to screw people who sign up for this. My recommendation is that you avoid Humana like the plague!

Products used:
Humana Centerwell mail order pharmacy

Another Drug Plan taking advantage of people (it's all about the money)
6/25/23
• Previous review

I am retired like most of the baby boomers and on a medication insurance plan with MY HUMANA. What a bunch of crooks. Ever since the discount plans have become available for pricing, they always beat My Humana. So, Let's see if I can put this into words you will understand. I pay for supplemental insurance for my mediation and they charge me more than I can get from the discount guys without paying them anything. Hmmm, sounds like another case of big business screwing the little guy. So, when it comes time to renew my plan in the fall guess what I am going to do? Pay for the cheapest plan possible and use the discount guys for all my meds. You are probably wondering why I just don't get rid of the medication insurance altogether. Well, Medicare actually penalizes you if you don't have a drug plan. So, do you think the gov. Is in cahoots with big pharma business? You decide.
Now for a little insult to injury. For any of you that have had a Colonoscopy, you know that the liquid you have to drink is the worst part of the procedure. My Gastro Doc said he was going to put a script in with the pharmacy for a shorter version of the liquid. So basically this solution is not as bad. My Humana declined to pay for it. They will only cover the really bad liquid you have to drink twice before the procedure. I checked with the pharmacy and asked how much the better solution would cost if I paid for it. They told me $130 and some change. So, Humana is making me go through the worst part of the procedure so they can save a part of the $130. The one thing I will say, is do not sign up with My Humana, they suck!

Tip for consumers:
Supplemental Drug Plan

Products used:
Supplemental Medication Plan

  • Choicehotels.com.au

10/23/23

We stayed here because we have a dog and Quality Inn is one of the places that is pet friendly. We stayed for two nights (10/18-19/23). Unfortunately the room we were given was in bad shape. It was not possible to switch since they were totally booked. List of issues: The room smelled, The sink faucet did not work properly, bathroom shower drain was rusty and I don't think the shower tub was cleaned. The fan in the bathroom had to be disconnected because of how loud it was. The toilet seat was disgusting. The entry door to the room was hard to open because it would stick. Some of the light bulbs were missing. Then there was the room with the Ice machine on the first floor. This looked really bad. At least it worked. Last of all we were given a room on the back side of section #4. This side was adjacent to route 95 so the traffic noise was really loud. The hotel was in the process of updating the rooms. Unfortunately they were starting with the rooms closest to the pool. If you are going to stay here, you should ask if the room you will be given has been updated. If not, there is no way we would stay there again.

  • Bpmatt

8/30/23

We bought the topper in 2022. Within a few months of that the topper had a rip in it. We are not sure why this happened because we had it under a bed top comforter and a sheet. We contacted the company and told them about it. They sent us a form and we filled it out and sent a picture of the rip. Then they just stopped communicating with us. We bought this on Amazon. Here is the link for the product: https://www.amazon.com/gp/product/B0BB2KXXZP/ref=ppx_yo_dt_b_asin_image_o05_s00?ie=UTF8&psc=1
So, be aware that if anything happens to this product within the warranty period, the vendor will not honor it. Deal with a reputable company.
Update 09/11/23:
Just about a week ago I received an email from the company that they send something and sent a tracking number. However, they did not say what they sent. I imagined it was a replacement for the torn one under warranty. Well today a box arrived from the company and guess what, It was a replacement for the topper. So, after a lot of aggravation and work, they finally sent me the replacement. It only took months for this to happen and an email telling them that I was putting a review on them that was not very flattering. So, you decide if you want to deal with this company.

  • Deserteyespecialists

8/24/23

I have always had 20/20 vison until recently. I found that all of a sudden things were getting a bit blurry and I was having trouble reading text on the TV. So, I started to search for an Ophthalmologist. After doing quite a bit of research I found this place. I scheduled an appointment and finally went in. So, first I was put through all kinds of tests. Then the explanation which was in depth. My wife could not believe how thorough the exam was and better yet the doctor explaining it all. My wife has always had glasses and she saw someone here that was terrible. Anyhow, the the Ophthalmologist, Dr.Eytan came in and looked at my eyes carefully. He said I had cataracts in both eyes and a astigmatism in the right eye. He recommended eye surgery to get rid of the cataracts and I corrective lens in the right eye to fix the astigmatism. I finally had the surgery for the right eye on 8/23/23. He said it went perfectly with no issues. I had an eye patch on when I left the surgical center. The next morning was my post-op appointment with Dr. Eytan. After he examined my eye he said all was perfect and told me I did good. I told him, NO, You did great! My vision in the right eye was now back to normal. I asked when can you do the left eye. He said not until we make sure all is good with the right eye. So, my recommendation is, if you life in AZ around the Peoria area and need a great practice, then go see these guys. By the way, My wife now sees these docs as well.

  • Alto.bmo

8/21/23

I am currently a BMO Harris Bank customer. I have been for over 20 years. As we all know security with your financial accounts is paramount. As people start to use VPN more and more they will find that some sites will not allow it. In the past scammers and hackers were the ones using this so I understand why some sites block VPN. In this day and age this is not acceptable. Everyone should be using VPN to protect themselves from hackers and scammers. Anyhow, I have called these guys and explained the situation. They seemed to know they have this issue. Never do any banking on line without using VPN. If you do then you are at more risk. By the way, BMO Harris Bank does allow VPN.

  • Arizonamills

7/28/23

My wife and I went to Arizona Mills (Tempe AZ) indoor shopping for the first time. This was a really Great indoor shopping mall. The only issue we had was with the Hippies-R-US store. We were curious so we went in to look at what they had. I had an empty can of coke in my hand that I had not thrown away yet. At least I thought it was empty. Anyhow, I noticed some incense cones for sale and took one to buy. The carton I took it from had a price on it of $1.99/per box of 10 cones. As I was looking at something else I did not notice that I had tilted the can of coke towards me. Well you know what happened, yes the last bit of it spilled down the front of my t-shirt. I checked to make sure none of it went on the floor. It didn't. So, time to check out with the cones. By the way my wife was going to buy one of their backpacks. The girl at the counter rang up the cones and I noticed the price was over $3. I told her that wasn't right because the carton the box of cones came from had a price on it for $1.99/ea, as I said before. She looked like she did not believe me. So, I said follow me I will show you. She followed and low and behold I was right and each individual box of cones was marked as $1.99. At this point she said that it was marked wrong. I said not my issue. As we walked back to the counter I said you can charge me the $1.99 as marked or you can keep it. She decided to keep it. Then she said she did not appreciate my sarcasm and that I made a mess on the floor with spilling the coke. At this point I said that the coke only spilled on me not the floor. Then as we walked out of the store, I wished her "Good luck because you are going to need it". My wife and i left the store. Later we were in a different store and my wife pointed out the perfect response for the woman in the Hippie store. The T-Shirt we were looking at said "My Sarcasm is Only as Good as Your Stupidity". We both laughed and agreed. Needless to say we will never buy anything from that store in the future. Oh, and my wife did not buy the back pack from that store because of the woman's attitude and response.

  • Adorama

6/4/23

We received an add from Adorama that they were selling a AVRS960H - AV RECEIVER for $399 with free shipping. Well this through up a flag because Denon sells them for $799. So, I started checking reviews about them and there were too many about terrible customer service. So, then I called Dennon and asked them if Adorama was an authorized seller and they said no. They also said that they might not cover the warranty because of that. I do know that Denon sells the same model that has been refurbished for $599. I called Adorama to ask them if the unit was a Refurb and they said no. Then I asked them how they were able to sell a new unit for $399 and they said that they received a rebate from Denon. Since they are not a reseller, this can't be true. Now the red flag was really up. In the end I did not buy it due to too many unresolved issues with them.

  • Banner Health

4/6/23
• Updated review

The office is still a real pain to deal with about things like medications. However, the doctor is finally in the list of people to contact. This has helped a bit to deal with the office. They still need to do some type of overview with the office staff. Hiring a manager to do this is not working as well as they would like to think. I still would not recommend them to anyone I know.

Follow-up as of 02/03/22. Still can't communicate with Doctor Tony Lee (Not in system)
2/3/22
• Previous review

So, I checked to see if Dr. Lee was in the system so I could send a list of my doctors from IL. Needless to say he is still not in the system. So, while I was on the portal I decided to review my medications again since I had to call in and rectify multiple errors the office made with respect to my medications. Well, they still had 3 errors with my medications, even after reviewing the corrections I made back a few days ago. So, I called the office again and told them that there were still errors with my medications. The person I spoke with noted the corrections. Hopefully the person that actually puts the information in the system will get it right this time. Then I told the person on the phone that I still can't send my list of doctors from IL. The person helping me said she would talk to the office manager and see If I could email this info to her. Well she got back on the line and said she could not get hold of her. She did say she would follow up with her and see if I could mail the info to her. She said that they would get back to me.

Service
Quality
New Primary Physician with Banner Health Located at 13640 N Plaza Del Rio Blvd Peoria, AZ 85381
2/1/22
• Previous review

We just moved from IL to AZ. I had to find a new primary doctor. So, I started to search and found what I thought would be a good practice/doctor. The doctor I picked was Doctor Tony Lee, at ******* N Plaza Del Rio Blvd Suite 220 Peoria, AZ *******, When I saw the doctor things went well. So, I figured that I was done looking for a new primary doctor. However, the doctor is only as good as the practice and administrative staff. As we all know, most issues with doctor's ends up being with the administrative staff. Well I guess Banner is no different. When I went to the practice for my first visit I asked how communication was handled between the practice, doctors and patients. I was told they have a portal where all communications take place. Since I am on a lot of medications I asked if I could just attach a document I had showing my scripts and dosage on a daily basis. I also said that I would attach another document with information on all lf my doctors back in IL. They said that I would be able to do this once they sent me an invite to register on the portal. They said this would happen within one day of my visit. So, the next day I went to register on the portal. This process was easy. However, the portal is not that intuitive. I had to hunt around to create and send a message to the doctor. I started to create a message to the doctor. Unfortunately, the only way you can send anything or communicate with your doctor is if they are registered in the system. You would think that all doctors with this practice would be registered on the system before interacting with any patients. Well you would be wrong. Doctor Tony Lee has been with this practice for two months now and has yet to register on the portal. This means anyone seeing this doctor can't communicate with him on the portal. So, I called to ask about this and I was told to talk to the Portal Team. I called them the next day and they said that they could not sign up the doctor on the portal because of HIPPA issues. The Doctor had to ask for an invite on the system. So, I called the office back and told them this. They said they would make sure the doctor did this. Things get a bit worse with respect to my medication. When I was there for my first visit I had a sheet with most of my primary medications on it. It had the drug name, dosage and how many I take on a daily basis. I gave this to the doctor when I was there. He said he would have this entered into the system. When I was on the portal I decided to look at my list of medications on the portal. Well, you guessed it, they entered quite a few of them wrong. So, called in again to tell them this and straighten it out. The person I spoke with fixed my medication list. Oh and by the way they still do not have my info on my doctors back in IL. So, now it has been two weeks since I saw the doctor and he is still not registered on the portal. What kind of backwards place is this? Then I finally spoke to the office manager on 01/31/22 She wanted to speak to me because of the bad review I gave them. So, I told her everything I had been going through with their office. She mentioned she was only there for a month. She said she would rectify the issue with the doctor and try and have it done by the end of the week. I thought to myself, seriously. This should have been fixed the first day I called them to tell them about the issue. Anyhow it is now 02/01/22 and the doctor is still not on the portal. So, what happens if I slip into a coma and end up in the hospital and they call these guys to let them know? They will not have any of my medical history. Unbelievable! My recommendation would be to not have anything to do with this office unless you check to see that the doctor you are seeing is registered on the portal. I still wonder about this practice since they believe it is ok for a doctor to see patients without being able to communicate with them on their portal. What else do they handle poorly?

Products used:
Primary Doctor Visit

Service
Quality
  • Consumer Financial Protection Bureau

4/4/23

I am an I.T. Professional. I am amazed on how many people are caught up in scams. So, I decided to put a list of things to watch out for.
1. No reputable business or government agency will ever call you or ask you for money.
2. If you do get called by someone representing themselves from a business or government agency hang up immediately and do not speak to them. Then lookup the number of the place that called you and call them. Ask them if they were calling you. The answer will always be no.
3. Emails stating that something is wrong with one of your accounts or there is some issue. Ignore these emails. Do not respond. Again, if you think you should talk to them call them. Do NOT Call the Number in the EMAIL. Look up the number yourself. The business you think the email came from will tell you they would never send you an email like that.
4. Do not get caught up into calling a number from an email. Definitely a scam.
5. All of a sudden you see a flashing screen saying you have been hacked. It is a scam, do not call the number on the screen. Close your browser and reboot your computer. You will see that the flashing screen will be gone. Remember DO NOT CALL THE NUMBER ON THE SCREEN.
6. The bottom line is that once someone starts asking for money or they want to fix your account or there trying to help you, to give them money, they are scammers.
7. If you receive an email that says you won something or something is being shipped to you, remember that if it is too good to be true, then it is. Do not believe it. They are trying to scam you.
8. Before you do anything you would regret get hold of the company directly and ask them if it was them that sent the email or called you or any other kind of contact method. The answer will always be NO.
9. Be smart, be safe keep your hard earned money. Don't be one of the millions that are scammed each year,.

Some Examples of Other Miscellaneous Scams:
1, You are told you won a sweepstakes or lottery that you did not enter, or that you are owed money from a class-action lawsuit.
2. You are asked to pay upfront taxes or fees – either foreign or domestic.
3. You are being pressured to act now and, in this most recent scam involving us, the scammers will threaten that the CFPB will open an investigation if you do not send your payment. Scammers don't want you to take the time to do research or to think too carefully before parting with your money.
4. A person claiming to be a government official contacts you to confirm your windfall. The emails sent may even appear to be from real government email addresses, but if you look further the email used is not a ".gov" email.

  • Citi

2/22/23

If you have a Costco Visa and also have VPN on your computer, you will have trouble logging in. You will keep getting the message that your login name or password are incorrect. This is due to your VPN. Citi Bank does not care about your security. They will not let you login with VPN. So, you have to disable your VPN to login to your Costco Visa account with Citi Bank. I have called to complain about this but obviously they don't care. I am getting ready to get rid of my Costco Card because of this. These days you need all the protection you can get on the internet. One of the best ways to do this is to use a VPN service. You can try calling Citi Bank and complain about this. The best action to take in this case is get rid of the card. Security is number one when it comes to money.

  • Lowe's

7/29/22

I purchased a Harbor Breeze Waveport 52" indoor/outdoor fan from Lowe's. I always inspect the box to be sure it was not returned. In this case it looked like it was factory sealed. When I opened it for installation I removed all the parts and started the assembly. When I got close to the end I was instructed to attach the fan blades. The screws/washers for the fan blade mount to the motor were preinstalled. Unfortunately, there were two of the screws missing from the motor. So, I called the 800 number to get the two screws. The person on the phone had no clue. She actually said she would send me the parts bag for the unit. I explained to her that the screws/washers I was looking for were preinstalled on the motor and not in the parts bag. After a bit she said she was looking at the wrong manual. Duh!. Then she said that she could not ship me the two screws since they were preinstalled. Then she told me that I would have to return the fan to Lowe's and exchange it. Well, I went nuts and explained that I would have uninstall the fan to take it back. She gave me the usual apology that you get when someone can't help you. Also, since these screws were missing and a couple of other things were amiss in the packaging, I do believe this unit was returned. Either the person returning it did a great job of resealing the box or the people at Lowe's did it. In either case nobody actually inspected the contents to be sure there was nothing missing. So, I went back to Lowe's told them what happened and they said go get another one. This time I opened the box there and made sure all the parts were there. They were. What a nightmare. Installing a ceiling fan twice. The fan is really nice, Lowe's not so much. I do have proof of purchase and bought the fan back around 7/12/22.

Tip for consumers:
Make sure to inspect the contents of any ceiling fan you buy for all parts! Do not install until you do this. The one thing you have to watch for is the preinstalled parts. It is obvious to see the parts bags and pieces. Not so obvious to see the preinstalled parts.

Products used:
Harbor Breeze Waveport 52" indoor/outdoor fan

Service
Value
Returns
Quality
  • Facebook

1/25/22

When we arrived in AZ we contacted a realtor to help us find a home to purchase. The realtor we found was not very good. We finally contacted another realtor, Jessica Loukota Leimback, to help us find a home. We felt that 2 realtors were better than one. Once we saw how much effort she was putting into finding us a home, we only used her. She was unbelievable, in a good way. She really did listen to us and did research on properties before we met with her to look at homes. She would send info on the ones we were going to look at for that day. As we were looking she would make recommendations on areas and types of homes for us to look at. She was very aware of what was happening in the AZ market and addressed this with us so we would have information to help us find a home. Before finding her we were close to being priced out of the market with the realtor we had. We were considering giving up and going back to IL. The end result is that we found a home that met most of our criteria and bought it. So, if you want a really good realtor that will work for you like no other realtor, then contact Jessica Loukota Leimback (*******@azinvestments.com).

Tip for consumers:
You will be grateful for this recommendation.

Products used:
Finding a home to purchase.

  • Go.listwithclever

11/1/21

Review of Bershire Hathaway and our Agent, Eileen Jaranilla-Tran
It was time to sell our home in Arlington Heights, IL. So, we had to select a Real Estate Agent. We contacted a few and found that most of them did not really prepare any documents for us. Then we contacted Clever. They explained that they use agents from Real Estate Businesses like Bershire Hathaway, Remax and Others most would recognize. They provided me with interviews with 2 agents. One was from Berkshire Hathaway and the other from some other company I can't remember. This one showed up with nothing and just talked to us. We asked for some information like pamphlets and he said that is not how he operates. Needless to say that is not how we operate, so we did not select him. Then we met with Eileen Jaranilla-Tran from Berkshire Hathaway. She had a folder with all kinds of information. Her presentation was better than anyone we met with. So, we hired her. I guess first impression is not always the best way to go.

So, she asked us for all the typical details of selling our home. Age of things, anything that was an issue with the home and pending repairs if any. Then she asked questions pertaining to actually selling the home like putting a sign in the yard, how much we wanted to list the home for and any other details like these. We told her specifically we did not want a sign in the yard or any kind of mailing to neighbors telling them our home was for sale. So, the first issue we had with Eileen was she did not make sure that the notice to neighbors did not go out. We found out quickly that neighbors were asking us about selling our home. We confronted Eileen and she said that her company did this and she did not know about it. So, our agents first huge failing with respect to our directions on selling our home. After this we started to wonder if we made a bad choice having Eileen as our Real Estate Agent.

Then we started to notice that Eileen did not give us any real direction at all on selling our home. This is why it took so long to actually sell our home. Usually in the past when we worked with a Real Estate Agent, they would always give us direction on what to do and how much the home was worth. The only thing we received from Eileen was selling prices on homes in our surrounding area. Still no real advice from Eileen on selling our home. Also, the homes she provided to us for comparison were not close enough to ours. Ours had a huge lot and 5 bedrooms. Most of the other homes were small lots and 4 bedrooms. This made it hard to compare prices.

Then when the home finally sold, do you think she was around to pick up her things or thank us. NO! She just disappeared.

My recommendation would be to ask exactly what the agent will do for you through each step of the process. Keep in mind this is our opinion from the events that transpired with respect to selling our home.

Tip for consumers:
Make sure you understand exactly what the Agent will do for you through the whole process. Especially if they will provide direction on suggested selling price of the home and things to do to make it sell fast.

Products used:
Real Estate Agent from Berkshire Hathaway

  • Members.humana

7/19/21

So, I have been a Humana Preventative Dental customer for over one year now. Originally I signed up with this plan because the agent said that after one year waiting period that my crowns would be covered under the typical 50% of customary charges that they typically pay. Well that was not true. I found this out when my dentist tried to submit the claim. No Coverage at all. So, I proceeded to find out what plan would cover things like this. I was told that the Dental Complete plan would cover things like this at a percentage of customary charges. This is typical insurance for covering things like crowns. So, I started the process. I called to find out how I would be able to make the plan effective before the 1st of August. I was told different things by 3/4 people over 2 days. I finally thought I had the right info. So, I filled out the application the way I was told to and they said that this way the policy would be effective 5-7 days from when I submitted it, which was on 7/15. I received a notice via email that my current plan was going to be terminated on 8/1. So, I called to find out if that was due to my submitting the application for the better policy. I figured it was but wanted to make sure. So, then I went through the barrage of being transferred 3 times to try and find out if my application was received and that it would be active in 5-7 business days from 7/16. After speaking with 3 people I finally was told that the policy would only be active on 8/1. So, once again all the people before this from Humana gave me wrong information. Humana has a bunch of incompetent people acting as customer service reps that do not know how to do their job. My recommendation would be that you find a different company to work with. If not, then good luck!

  • WOW! Internet

7/1/21
• Updated review

Background:
On 08/23/21 I called Wow and told them I was terminating my services due to selling our home. I told them that I wanted the services terminated on 08/26/21. This is when the home was actually sold. The guy on the phone from Wow said that I owed nothing since I was cancelling the service on 08/26/21. He said that their billing cycle started again on the 26th. Since I was terminating the service on the 26th he said my balance was zero. Then I asked him how I return the cable modem, which was the last piece of equipment I had of theirs. He said he could send me a return mail box to send the modem back. I asked how long it would take to get the box. He said about 2 weeks. I told him this would not work because we were leaving IL for good within a week. He said he could give me the address of the distribution center so I could ship the modem back. He said that I would have to pay for the shipping. I said that this was acceptable. I shipped the cable modem back and received a confirmation of receipt from Wow on 08/30/21. So, I thought all was good and I was done.
Forward to 10/15/21:
So, we were now in AZ and had setup a P. O. Box so we could receive mail. I had setup this as a forwarding address for all the mail that was still being sent to our home that we sold. On 08/15/21 we went to the Post Office here in AZ and picked up our mail. In our mail was a bill from Wow for September and October. There was also a letter threatening to mess with our credit if we did not pay the bill. Needless to say I went ballistic. I immediately called the number on the letter. I was on hold as usual for about 50 minutes when a message played telling me that the office was closed and leave a detailed message. So, I did this.
The next business day, which was 10/18/21 I was expecting a call from Wow. Well as you would expect they did not call me. So, I called them. I waited on hold for about 15 min when I got through to someone. I explained the situation and she said that she would have to connect me to the department where they terminate services.
The person answered and said her name was Rebecca. I told her the whole story and she verified that I had returned the equipment and that there was not activity on the account since 08/26/21. She said she would straighten everything out. So, I waited and she said that the account was closed and that I owed nothing. I said this is what the guy said back on 08/23/21. I asked for an email stating this. She said she could not send one. I guess Wow's stance is no accountability at all.
Final Comments:
My advice is that you not ever deal with Wow for any kind of services at all. They have become the worst provider out there. Their hold times for customer support are usually somewhere between 30-60 minutes. Most of the time, you end up waiting closer to an hour. Then you usually have to deal with someone you can't even understand. They really are terrible.
Forward to 10/27/21:
I just received another bill from Wow for $33.60. I guess I am not done with them yet. I called and spoke to someone named Rei. At least that is all I could understand. Told her I received another bill and already called in to verify I do not owe anything and that I terminated services back on 8/26. I was told then that I owed nothing. Then when I called in on 10/18/21 and told all this to that person, she said she would straighten it all out. She said I owed nothing. Now, Rei said I owe nothing as well. She also said the last amount on my bill was -$80. So, I asked how did they pay this since I did not receive anything. She did not know and put me on hold. She never did get an answer on her end. She said over and over that I do not owe anything.

Service
Value
WoW Internet Sucks
6/30/21
• Previous review

So, I got rid of WOW cable due to the fact they increased price for bad service. So, I finally switched to Streaming. Needless to say I did not use any Streaming service from WOW. Since I switched which was this past Saturday I have had multiple outages on my internet. WOW has to be one of the worst interent providers out there. I am in the process of getting rid of them. Whatever you do, stay away from WOW. I have had at least 4-6 outages every day since I went to internet only service from them. They really Suck!

WOWWAY Also known as WOW has made it to the top of the list of the worst service providers
6/10/20
• Previous review

So, I have been having major issues with WOW's internet. It got to the point where I actually tracked the outages and was calling them weekly for a credit. Finally I thought I had a support person on the phone who was really helping me. He said that the issue was that I had the basic internet and with the load because of covid that I was having all these issues. I said that is your problem not mine. He said that he would bump up my internet to the next level and keep my charges about the same. I said go ahead. So, he came back on the phone and told me that my monthly charges with everything would now be $131 and some change. This was only a couple of dollars more so I agreed. My issues did go away after this change. Then I got the bill a few weeks later and guess what, My charges went to $141 and some change. So he lied to me. Now I have to battle with WOW about this. These guys really suck. I have to change vendors. I would not recommend WOW as a provider of services.
I called WOW again on 7/7/21 to get my 5$ credit for the past two days of poor service. I finally connected with JP. I told him to read all the notes. He did and then he checked to make sure that the new cable modem went out. He came back on the phone and told me that the order was never put in. So, why is it that the past 4 times I called for a credit that none of the employees check to see that the cable modem was shipped to me? This company has to be the worst I have ever dealt with. Then I asked what about the Fed-X box I was told was being sent to me so I could return the video equipment since I cancelled that part of the service. JP told me that had not been done either. I could not believe it. So, then he said he was going to transfer me to retention services. I told him not before he verified that he put the $5 credit in. He finally verified that then transferred me.
So, now I was transferred to Retention Services and speaking with Consuela. Once again I told her to read all the notes before I started talking. She read all the notes. I asked her how she would feel if this was happening to her. She said that she works from home and would change out the service provider if this was happening and not belittle the people you talk to. I said that I did not use any derogatory comments towards her and only said how bad the service was from WOW. I also said that I was sorry that she had to work for such a poor company. Finally she arranged for someone to come out here Monday to bring me the cable modem they were supposed to deliver days ago and never did. She said that person would take the video equipment back from me as well. I told her not sending someone sooner was not acceptable. She restated they would be here Monday. As I have said before, you have to be in idiot to sign up with WOW! Once all this is resolved they are gone!

  • CitiCards

4/27/21

While on the American Airlines site trying to book a flight, we noticed that they were offering their Citibank AA Advantage card with a credit of $200 towards the flight we were trying to book. So, we applied for the card and were accepted. They sent a confirmation to us stating that we received the $200 credit and had up to $3,500 that we could use immediately. So, we tried to book our accommodations on the card and we were rejected. It said charge refused. When this happened it was late at night so we called Citibank to find out what happened and why the charge was refused, since it was under $1,000. We were told that we could not charge anything else until we received our actual card. We told them that you sent a confirmation telling us we could use the card in the interim and charge up to $3,500. The person on the phone put us on hold to check on this and that is when they said that the information was wrong and we could not charge anything else until we received the card. So, make sure you realize all you can do when you apply for the card is pay for your American Airlines tickets and associated fees. Once you do this you will get the credit but nothing else can be charged. Very misleading. We wanted to put the accommodations on the card so we would meet the requirements for the 40,000 miles they would give us if we charged a certain amount within 3 months. If we knew this we would not have bothered with the card in the first place. So, I just tried to register the new card for access on line and guess what? Could not register on line because you can't with your temporary Sec Code that is normally on the back of the card. One more thing you are not told when you apply for your new card. These guys are terrible. As soon as I pay for purchasing the Airline tickets I am getting rid of this card. Oh yea, when I called for support about this issue, it took me 10 minutes to get to a real person that is not an option in their menus.

Tip for consumers:
Don't believe everything you read! Citibank credit cards, another bad idea!

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