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Twice I have ordered from TEMU. Free shipping with a minimum order. Seperate returns result in employees lying and saying they did not return items. I have proof I did. Customer service is mostly AI-based. It is frustrating when you chat with a machine to get a problem solved. It is called Artificial Intelligence for a reason. Rarely do you chat with a human, when you do they are equally unhelpful they also seem like they are AI. I think that is their protocol to frustrate customers into not wanting to go through the hassle of returning their junk products. I was told for the second time I returned 2 items they only received one item. I was told the second item was lost in the warehouse so quality control could not verify QC. Rather than refund me my money for both items since TEMU lost my return item in THEIR warehouse they refused to refund me my money for THEM losing my return item in THEIR warehouse. Also, Beware 60% of TEMUs' items are poor quality even for Chinese-made products. Shipping takes a long time. I guess I am used to Amazon quality, top-notch customer service, and QUICK shipping. There is some value in shopping TEMU, but there are also a lot of returns for inaccurate item descriptions. Broken items, wrong items and cheap crap.
Tip for consumers:
In their return process, TEMU commits fraud on their customers. Their employees lie and steal customer's returns. Chatting with an intelligent human is VERY DIFFICULT. It is mostly "Canned/Scripted" responses or "Artificial Intelligence" responses.
Products used:
cleaning gloves. metal cleaning scrubber and plastic mouse traps. So many products are returned for inaccurate item description and are fall apart cheap
I used TCB for 3 purchases, my total cashback would have been $35.00. I waited and waited and waited. Finally, I got fed up and search the internet over for a phone number. I did reach TCB and was told that my Cashback must have slipped through the cracks. I called again for the 2nd and 3rd and was told EVERYTIME I called that "Oh sorry, you cashback deal must have slipped through the cracks"
This company is a SCAM, read the BBB reviews and reports. Check out all 3rd party reviews and see for yourself their ratings IS as bad as everyone leaving a review states it is.
This company is a total SCAM.
Tip for consumers:
My rating is ZERO stars, but I am forced to leave a one-star rating. I joined TCB followed their process, I waited n waited n waited for my money. I NEVER received it. I should have received $35 for 3 different TCB/ purchases. I got fed-up I called and emailed and was told. "Oh, you must have slipped through the crack" If they do this to all of their customers TBC is ripping off customers and keeping the customer's refund money and stating that their purchase had "fallen through the crack" TCB
Best price I could find on the internet
Bought 2 pair of shoes online, same style, different makers. They are Clogg / mule slid on shoes one pair was fine the other obviously had a manufactured defect. I have normal size feet. I don't need extra-wide or anything out of the ordinary. I could not get my foot but halfway into one pair of shoes. I notified them straight away there was a problem with the shoes. Their response for me to ship them back at my expense and they would charge me a restocking fee. It takes them over a week to respond to my email, when I said I would not pay to have them shipped nabk to them, it took them another week to respond, etc. I ended up having to keep the $50.00 dollar pair of shoes that I can not, my family and friends cannot fit their foot into. CRAPPY ROTTEN products and customer.
Your order number: 7759****
Order Date: 03/28/2019
Your customer number: ***********
Ginger G.'s review of TopCashback earned 2 Very Helpful votes
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I placed my first order. Half of the order was returned due to quality issues or misleading...
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team