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g j.

Contributor Level

Total Points
102

1 Review by g

  • Kal Tire

9/7/20

Four years ago, i choose to purchase nokian tires. Kal tire was the only dealer at the time, i was near the Cochrane, Alberta store. When I dropped the car off a couple days after making the appointment, the man behind the counter smelled very strongly of booze and was behaving in a rather belligerent manner and was not polite at all. I vowed to myself not to go back to this business as the man obviously had no standard as to how to present himself and behave to the customer, while he was still drunk at 9 am in the morning! As i like the tire brand but not the shop, i travelled more than 70 km's to have the vehicle serviced at another kal tire. Two weeks ago my daughter needed new tires and was directed to a deal at the local Kal Tire where i had met the drunkard years previous. We dropped the wheels off to have the new tires mounted. When I returned to pick them up, the Kal Tire Rep behind the counter asked me of my opinion of what i think of the recent alleged pandemic. I stated an opinion that is sound and backed in research, science and 25 years personal experience as a natural health practitioner. Then the tire salesman got loud and stated he was a microbiologist and had the answer to the pandemic (contrary to my opinion) then began to mock me to my face. (I did not remind him at that point of the fact that he was selling tires, not a microbiologists, but did not ask him where his lab was, so i may be remiss as he could actually be doing research after his day job?.) The last 25 years I have been involved in manufacturing and selling microbes for human consumption, I am not university trained, I have real world experience, I know my business. So the sales agent / kal tire representative, ran into the back shop, not knowing I was already there and started spouting off to the other employees and make mocking me of my opinion! ( I sensed he must be a very insecure man of >6 foot size to my <5'8" to have to tell his tire mechanics how smart he is and just called out a customer who had a differing opinion to his). I immediately called him out and asked him to watch what he is saying, and with my toes just over the bay door line, he began yelling and pointing at me and got very aggressive, stating I was not allowed in the shop, causing me to have concern for my safety. My toes were barely over the line, but he came charging and yelling pointing his finger continuing to spout how smart he was! It is really disappointing to have to encounter such individuals who are so intolerant to others opinions that they must bully and demean. KAL TIRE Cochrane, twice your employees had to act in ways that show no respect to another. Not to mention the overall rude attitude. YOU FAIL, negative 5 stars. Unfortunately this system doesn't do negative number ratings. I sent an email to Kal Tire HO and no response after more than two weeks?! Nokian Tyres may want to review what kind of people sell their tyres? The Kal Tire corporate policy appears to support the employee attitude. Sad.

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