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I ordered parts from Pelican on a Monday and paid additional shipping cost to have parts arrive earlier. Parts were in stock, but did not ship until 3 days later, the day they were scheduled to arrive. The tracking link did not work so I contacted Pelican to get a valid tracking number. I was not given a tracking number, but was told my order was in transit and told my shipping charges were refunded. A few more days went by without receiving my order so I inquired again. I was told my order would be arriving Saturday. A week after ordering parts (the following Monday), I still do not have the parts I ordered. I will not be ordering parts from Pelican again.
Tip for consumers:
Don't order from Pelican
Products used:
Auto Parts
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UPDATE: 9/22/2021
GK I haven’t heard back from you. I just wanted to reach out and let you know that I am still here if you need anything.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
Hey GK,
I hope other than this your week is off to a great start.
Thank you for stopping by to leave a review. Please allow me to apologize for the delay in getting your parts. Would you mind shooting me an email with your order information? I would like to take a look and see what transpired. I know all of the carriers that we use FedEx, UPS, DHL, have all had logistical issues. They keep telling us they are having a hard time filling open positions. I’m not sure if this is the case here but I would like to take a look. If there is anything else I can do to help please let me know.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com