Gorilla G.

By far the worst online shopping experience ever

My case:
I am the seller and I've put an item to auction.
During "adding item procedure" one of the options to choose from is the method of payment. There are several options available which include cash, bank transfer but also something called Ping. Ping is advertised as instant payment option. Obviously such service comes at a cost and they charge you for it.
After auction has finished, I have received an email message from trademe in which they advise me to get in touch with buyer to organize a payment?
Why I was charged extra then? Furthermore that didn't stop them to immediately charge my account with their full fee. That email also advised me that banktransfer option is mandatory. If it is mandatory why that checkbox wasn't checked in payment options? I'll tell you why, because then I would never chose Ping and gave them extra money. I tried removing Ping from my other still active auctions and I wasn't able to, because, imagine, Ping checkbox is greyed out.
Then I tried to get in touch with them. They are in million dollar business and they don't have a phone number to call. After going through tons of meaningless blogs I finally found chat which luckily wasn't chat bot. I had two conversations there, wasting my time by typing. Their first response was to copy/paste me same blog nonsense insulting my IQ several times during the process. I remained persistent and demanded answers which ended up by them hanging up on me twice!

Tbh I feel like a robbed off idiot.
Sad panda.

STAY AWAY!