Grace T.

I've been using their site for two decades to create work and family videos. I love the process and the results. However, they have a deceptive process for stopping your subscription. I went through the process, including what I thought was the final screen that asked why you were leaving. Turns out there was one more box to check so they didn't cancel my account and charged me almost $100 for a renewal. I contacted them immediately after they charged my credit card but they refused to refund the money, instead just delaying it's start date.

I have trying for four months to get my heart medication delivered through their company (associated with my AARP insurance). Three times I successfully signed up online only to have the subscriptions disappear. It took two phone calls to get one of them started and it was delivered shortly after I ran out. The second prescription displayed online and scheduled for delivery and then it just disappeared. When I called to get it sent, I was given no explanation as to why it failed to send and was charged for "expedited" delivery that will still take a week to arrive.

I gave it two stars because this first prescription is free. I have no idea what it will cost me for the next delivery.

Products might be fine but they accepted my order and payment then pointed out that I had failed to follow site instructions and owed them more money. I would have given them the additional charge if the email hadn't been condescending.

I can't buy holiday cards that look as good as the ones I get from Zazzle. The posters and photo wall hangings have all been top notch. The clothing is bright colored and holds up well in the wash. No one has business cards that look as good as the ones I've gotten from Zazzle. I've contacted them several times when my account got split into two accounts and they went out of their way to resolve the issues.

My only complaint is when they have informed me that something could not be printed because of copywrite violation. The email is always vague and late. I have modified cards without knowing what was wrong only to have the modified card rejected. I was told that a card with a photo of my daughter holding a soda can was rejected because they did not promote alcohol use with a child.