Customer support almost non-existent! First time shopping at Amazon, bought fire stick. Firestick was declared on shippable, when I contacted customer support, first customer support couldn't find the issue then the product was was declared shipped but was still in the warehouse. Customer support couldn't give me any reason why just giving me a total run around. Fun customer support was supposed to get in touch with me within 24 hours but I receive no email. Didn't receive what I thought was an offer from Amazon, contacted customer support to find out what was going on. Talk to one person was totally clueless, got transferred to another person was even more clueless! Problem never resolved ended up cancelling order, the time I wasted with customer service was worth 4 times what the product was. I am surprised that Amazon is still in business with this type of customer service, unless the people who normally shop online don't really care about customer service. I would get Amazon a -5 if I possibly could! For myself I'll never shop Amazon again, I don't need that type of aggravation. The overall impression I got its they really don't care about their customers as long as they sell their product.