I returned some items to the Forever 21 NYC store on 1540 Broadway on 28/12/2015. I was told that my money had to be placed on a 'store credit' card which could be used to purchase items online.

Since returning from my christmas holiday in NYC, I have tried to use this card on Forever 21 UK website and I have been unsuccessful to make a payment. After contacting the UK forever 21 customer services I was informed that the reason why I couldn't use it was due to the fact it was locked for the USA.

However when I was in NYC I was given false information by a member of Forever21 Staff (in store) informing me that I could use this voucher on the Internet.

He was well aware that I was from the UK (huge give away from my english accent and I also told him this) as I questioned if I could use it on the UK website too! The staff member ensured me that I could us this store credit online.

If I had known I couldn't spend my money online I would've bought something else in store at the time instead of waiting until I returned to the UK. I am very disappointed that my money is now locked in a forever 21 store credit card and that the sales assistant did not give me a proper refund which could be accessed in the UK.

I am FOREVER (pun not intended) chasing customer services trying to get through to them. The UK customer services have said it's not their problem as it was purchased in America. And the American Customer services have ignored my emails!

So advice to ALL Forever21 customers! Don't invest your money in forever21 clothes like I have otherwise you will have your money stolen from you and be ignored!

This has just upset me so much as I am not in the wrong at ALL yet I have been left out of pocket!

From reading other complaints online I can see this has happened to many customers.