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Harvey R.

Contributor Level

Total Points
167

2 Reviews by Harvey

  • DSL Extreme

8/14/15

This sums up the approach this once reputable company suffers. Long wait for tech-support - in cue for more than 30 minutes! For a tech company this is laughable and unacceptable. When installation took better than two weeks it was only a preview of what was to come. Ill summarize: I pay $54 for 18mbps however speed is only one component of watching a movie without interruption. Latency, packet loss, jitter are also important but DSL Extreme continues to ignore ALL factors claiming they measured over 20mbps and the day before with tech-support on the line we measured 7mbps to a high of 11mbps, B line quality, Ping rates 80-100 ms Jitter 10ms - these are all POOR and I'm paying for their top tier service. Needless to say I asked to cancel based on poor and erratic service and Im threatened with an Early Termination Fee. I discussed this with a friend who is an attorney and he will write a letter. You are welcome to contact me if you have a question or problem with DSL Extreme- You might also read the hundreds of complaints on line regarding this company.

  • LawDepot

12/24/13

They use FREE advertising come-on to suck you in. When I noticed my credit card had been billed for two months straight (June) I called. They promised cancellation and a refund but never did either. They are dihonest in their advertising and hid their mandatory subscription in the "Terms and Conditions". I don't mind paying for a product or service but not for one
I don't receive. They do not notify you that you will be billed monthly and do not e-mail before taking more money from unsuspecting customers who place trust in this artfully constructed con. Once they have your credit card they will continue to debit you monthly until you cancel the card. I'm filing with my state Attorney General and the FTC. They also have a California address so I can sue them as well.

Harvey Has Earned 7 Votes

Harvey R.'s review of LawDepot earned 5 Very Helpful votes

Harvey R.'s review of DSL Extreme earned 2 Very Helpful votes

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4/22/22

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9/25/19

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