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Heather M.

Contributor Level

Total Points
80

1 Review by Heather

  • Gadget Guard

9/20/21

I got the item and went and had professionals put it on and cure it. It was 3 days later that my phone slipped out of my hand and smashed everything including the LED. I need my phone because I am a counselor and do telehealth. What they don't tell you is you have to wait to get your phone fixed and somehow before that get another phone to take a pic of the broken screen. I did not have another phone for that My screen and led was 320$ that will not be covered.

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Megan E. – Gadget Guard Rep

Hi Heather,

We are sorry to hear that your phone broke with the guard installed but happy to know that you did purchase the guard with the Guardplus warranty so you can file a claim for reimbursement of some of the repair costs! We were able to look up your requests with our Claims Department and see that you are currently working with them to get your claim processed. We look forward to providing you with a better experience!

Thanks from your friends at Gadget Guard

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