Helen F.

Despite paying ridiculous prices for shipping (minimum $10.00) that, by the way, is not speedy (takes about a week), this company is the worst to shop online. My order was placed on Black Friday (11/25)I have heard nothing since. I finally began a dispute through PayPal and it seems they received no response as well because I received a refund yesterday (12/19). This company sells jewelry and you'd think the quality would be better for the exhorbitant prices they charge. It seems that they really don't care about their online business and make no effort to prove otherwise. I am done ordering from this company and please take my advice and do the same. If I didn't use PayPal, I'd probably never recover my payment.

I shopped Folica for many years but never had cause to return anything. A couple of months ago I purchased a hair treatment that cost me $42! I didn't like the results after trying the product so I returned it. Since I hadn't received a refund yet, I called this week. I was told that since the product was opened, I am only entitled to a store credit, not a refund. What?! How am I supposed to know how the product works if I don't try it? Apparently they don't stand by the products they sell. I will NEVER shop this company again. In addition, they never communicated this to me. If I didn't call, I would have no idea that they issued me a store credit. Please be warned if you shop this store; Sephora blows them away!