I ordered some rotors, brake pads, and calipers from this company back at the beginning of October. Upon placing the order I was told that some items were backordered and that they would ship within the next week.
When that day came, I received another email stating that the items were still backordered. They kept pushing the date back after this, so I ended up calling them. They unapologetically told me that they didn't have a shipping date as the "container hasn't left overseas", so I asked them to cancel the order.
I never got the refund for the order (nor any confirmation emails), so I called back asking for updates. The rep told me that it was already canceled and that I should receive the refund the next business day if I haven't already.
Low and behold, I was shipped a part of the order that next week. I called again asking why I received this package, and they told me it wasn't their fault (it was the manufacturer who shipped it to me). I demanded that they send a pick up the order as I couldn't lug around a (destroyed) box full of rotors and brakes. They told me that FedEx would pick it up the next day.
I waited around that entire day, and nobody came. So I called yet again asking why no one was there. She ended telling me that the order was not canceled, only converted to another order... WHAT?!
She told me that she would actually cancel the order and I would get a real confirmation.
I FINALLY received the refund credit for everything except the shipment that they sent me after a few days, to which I had to call them another time to get a re-pickup attempt.
This whole process was like pulling teeth, and never once during the plethora of calls did they ever apologize or seem sympathetic for wasting a large portion of my time. They just relayed the information in a matter-of-fact tone and asked if there was anything else I had questions about.
Do yourself a favor and AVOID THIS RETAILER AT ALL COSTS! The headache and lack of organization in this company is not worth dealing with. This has been one of the worst online purchase experiences I've had.