Howard R.

I am a senior in Carmel, living here for 40 yrs. I asked this business to quote some work at my house. They seemed trust worthy being a local company. Based on that quote I gave them the job. While they did not complete the job, they wanted to be paid in full. They indicated that to complete the job it would cost a small amount of additional money. Although,what needed to be done was not outside the original scope of the job. Turns out, that the additional small amount of money was almost double the original quote.
While I am looking into my legal recourse. I would strongly suggest avoiding this business.

I purchase a Ampace P600 on Amazon and it was a very bad experience. The device was mostly non functional on arrival, but worked long enough to hear the noisy cooling fan, that comes on and off, that everyone is talking about. But the real surprise came when I looked at the user's manual and discovered the life of this battery based product is less than 1000 charge cycles. And even at 1000 charge cycles the batteries capacity is diminished to 70% of capacity. This is a surprise, since it is suppose to have Lithium Iron Phosphate Batteries (LiFePO4) which have a much longer life? More like 4000 -8000 charge cycles. So how is this possible? Because the seller indicates in small print that the product has a "hybrid" construction of lithium ion batteries? Which means less than 100% LiFePO4 batteries. Different Lithium ion battery types mixed and with a mix of different battery chemistries. Given the volatile nature of some types of lithium batteries, and since it was going in my house, I decided I would not take a replacement unit offered. This product is not made in the USA and product safety is of concern.
Upon informing the seller of the defective unit I received, the seller would not provide a return label and basically gave me a hard time. He requested I send it back at my own expense. Had Amazon not had a big stick over him, I never would have gotten it returned. It took two weeks to get a refund with lots of correspondence. Plus the batteries make this hazardous freight, with restrictions. For a return.
So buyer beware.

I am writing this review to warn other caregivers, patients and family members that this facility is potentially dangerous. They are under staffed and not adequately responsive to give safe care. There is a reason why Community Hospital of Monterey (CHOMP) has a 3-star rating for them, not a 5-star, like similar facilities.
My friend was admitted to Carmel Hills Care Center facility for recuperative care. We found that attendants were not responding to the call button in a timely way. Especially at night. During her stay she could not get timely access to her bronchial dilator / Inhaler. Although she has been a lifelong user, they would not let her have one at her bedside. During the late hours of the night, she went into respiratory distress and called for assistance. But no one answered her call button. Fortunately, she had presence of mind to call 911 for herself before she passed out. When the ambulance arrived, they found her unresponsive, blue and her call light was still on, unanswered. The staff at Carmel Hills were surprised to see the first responders at the facility. The ambulance people began to intubation on her but this precipitated cardiac arrest. Through immediate resuscitation, in the ambulance and at the ER, they brought her back. She is recovering well, but with broken ribs.
If the above was not bad enough, my friend experienced additional problems while staying at this facility. She was not there two days when her iPhone was taken from the room and disappeared., She was totally bed ridden so it was not left somewhere as suggested by the staff. It was fortunate that I had replaced it quickly. At the end of her stay there, after she was taken to the hospital, the facility packed up her things to vacate the room. Missing were personal effects and since they took the iPhone earlier, they decided to also take her charger as well.
I would like to see this facility investigated for safety.

Duckduckgo would have you believe that it is a program alternative to Google. But it is not. Once you load t on your computer, it does not appear in the program list and can't be easily removed. It takes over all your search imitations like a virus. You can't switch back a and fourth between search engine. It is hard to remove it and depending on your experience you might have to hire a professional to remove it. You have to wonder why they would do it this dishonest way and not make it a program that you can remove? What are the up to? Alternative to his BS virus is Incognito mode on Google. Much easier to use and turn on and off.

The shoes are made in China and shipped from China. I ordered what was supposed to be 4EE but the shoes I received were marked Extra Wide which is usually 2EE and shoes I received were too narrow. I have been buying 4EE size for all of my young 75 YO life. Disappointing since the step in rubber back thing does work. I also bought socks which were also too small and of not good quality.
But the reason I am writing this review is the return process. I contacted them for a return told the why I was return it. They sent me a return address only, so I returned them on my own nickel although the size was misrepresented. Next thing I would have expected is the refund upon arrival. However, when the shoes arrived I had to again tell them why I returned them? I'm glad they did not ask me to do it on one foot. They finally said OK we will give you a refund. This should have been a normal return but they made me feel like they did me a favor. I wonder what would have happened if I had said I just did not like them?

They make a big deal about the cuprous heat exchanger? But that is a planned obsolescence flaw. The dirty little secret about Hayward pool heaters is that if you do not keep the PH consistently in the normal range, the heat exchanger will not last. A new heat exchanger for a HD 400 is $1000. Depending on how well you keep the PH 3 -12 years. I was told by a service person typically 7 years. I say to Hayward, shame on you for not making the heat exchanger more resilient and charging $1000 for the replacement part.

Alibaba is no Amazon when it comes to customer satisfaction. They would have you believe that if there is a problem with a purchase, you will have recourse. Not so. If you have a problem and dispute the purchase, prepare to go through a lengthy arbitration process and in the end improbable satisfaction. The process adjudicated by inexperienced personnel who do not know quality, have diffent standards or have not heard or the Alibaba quality assurance guaranty. They have difficulty communicating and may be working on multiple disputes ranging from clothes to electronics to construction equptmnet.
When you buy from their suppliers you are more than likely to receive not what you ordered, but something reasonable close. The color may be off, the item might come disassemble from what was picture, material and finish substitutions, and even small size differences. This by Alibaba standards is acceptable quality? If you file a dispute, you might get a token concession from them but nothing in the way of true satisfaction. So in the end you will eat it.
The cost of returning anything to China is outrageously expensive. The cost of shipping is perhaps five plus times more expensive for us to send something from here by UPS then for them to send it to us. So if you dispute a purchase and there supplier is at fault, they either have to force there supplier to give you a refund or make you eat it. I am not sure in the history of that company they ever made a supplier do a full refund. This is a payment in advance website with little recourse, you will not be able to do a Credit Card charge back since the transaction is with Alibaba not the supplier. As they say…. You pays your money and takes your chances.

Dexcom would have you believe that their G6 wireless glaucous monitor can allow you to continuously monitor your blood sugar on their handheld monitor or any remote cell phone with the app. The dirty little secret and what they forget to tell you is that it can't be more than 20 feet away. It is not WIFI enabled. So you can't have a someone else or a caregiver remotely monitor or see the alarms for high and low blood sugar. What is even worse is that if the monitor or your monitoring phone strays more than 20 feet away, the connection between the two is lost and if you come back into range it can take up to 30 minutes for the monitor to reacquire the signal. So if you want a continues readout of your glucose the meter or phone must be carried with you at all times. If you wnat an instantaneous readout, and the monitor has been out of range, you have to wait for it to require or finger stick. This device it technologically wanting and does not deliver what is promised.

Alibaba, A Chinese company, would have you believe that they will protect you in transactions from such thing as, wrong item sent or poor quality They use such terms as Trade Assurance. But not so.
We here in the West expect to get exactly what we order. But Chinese culture, sanctioned by Alibaba, seem to be that if you are sent something of what they consider equal or equivalent, that will suffice to complete the transaction. This is the case even if you can show a picture of what you have bought vs. the very different model you received. You can't return it economically because of the high cost to ship to China from the USA, costing us 10X more them for them with their government subsidized postal service.
So you contact Alibaba to help you resolve the dispute. However, you will loose unless there it is gross discrepancy. But if it is similar style, slightly different model of lesser quality or a color difference you will be out of luck. There are two problems here; they are Chinese company and the people doing the judging, are in some cases, not technical qualified. This is particularly true with the purchase of technical / industrial goods

While I am a small company owner and would advocate buying from small companies, say over Amazon. This is one of those small companies where the owner provides poor quality product and which is almost impossible return. Th suspender hardware was of poor quality and did not work. Had to get PayPal involved to get them to answer my request for return and to get my refund. My advice, buy elsewhere.

Just out of warranty, my z series CPAP produced and error code 99 and 66 which can not be reset and requiring a $140 service. Nice feature they built in to the product, pay them now and also later. Consider that in the price of this CPAP. Check the internet buzz on this problem.
Since it is a travel CPAP for me, I used it for only about 30-40 nights on short trips. So this company is either dishonest or or makng a technically flawed product, maybe both?
The product is also noisy comes with too short of a hose requiring you to sleep with the machine above your pillow.

Also known as HiThings.com They do not have the product they show in their catalog and will take your money and and not ship or communicate with you.In our case we wired them money and they did not ship nor could we contact them. Save your money and buy elsewhere.

This is basically a dishonest and a fraud company. They also go by the name of Shenzhen Instantware Information Technology Co. While they have a good website and catalogue they do not have the products indicated. We wired them money for product and they no longer communicate with us or have shipped any product. Since we are a professional purchasing company and have done many industrial transactions in China this company is dishonest. Contact us at *******@gmail.com for further details.

Their promise is to send you all your pills at one time in Packets. However, they do not do that. If they can't easily fill one of your prescriptions they will send the packets incomplete anyway.
Here's the dangerous part. When you receive your pills there will be no notification that pills are missing nothing noted in the box or on the packets. This may not be a problem if you only take a few pills. You might notice one missing. If you have to take many pills you may not notice one missing and start taking them without the required pill. They don't seem to think this is a problem since they say if you study your bill you can figure out that a pill or two is missing? In fact after I called them they still did not realize a pill was missing although it was confirmed on the original order.
When I signed up for the service I requested a co-pay estimate. It was 20 % more then what I was paying at CVS but I figured the convenience might be worth it. However when bill came it was 30% more for one month's supply. They do not do a 90 days' supply so you might have month end anxiety.
I will also say that the convenience is questionable. I received the packets in two white boxes taking up about a cubic foot of space. Instead of my 10 pills being in one packet they were in two. Previously my 30 day supply fit is a small compartmentalized plastic box the size of large book
All in all this service in not worth it and may be hazardous to your health.

Stay Away from Americare Respiratory Services. Slow service, bureaucratic overly excessive paper work, ill informed about medicare available supplies.
I need a new C-PAP machine under medicare and made the mistake of calling these people.
1. Took three weeks, an unnecessary trip to my doctor to fill out a form which I did not need because I was and existing user.
3. then could not tell me if I was eligible for a new machine saying the rules changed.
2 Then wanted me to sign a form, which was also unnecessary, saying I would pay $70/ month if not approved by Medicare.
4 Told me I was not eligible for the new Resprionics machine but would not tell me what machine they would supply.
This company is either dishonest, incompetent or just assumes we are all morons. That very day I told them to stuff it, I called a larger supplier. In ten minutes the latest Respironics machine was on order with just my medicare # and the my word that I would fax the prescription.

Bought five appliance for a kitchen remodel, top of the line. All needed service withing 5 years. Even the service guy thought the stuff was junk.

They claim to have world class service but not in returns. Absurdly slow return process. Slow return shipping. Slow to refund once received. They are certainly no Zappos. You either trust your customers or you don't.

Was majorly disappointing in the parts they sent, that did not match the manufactures part number. They also claim to have a no questions ask return policy, But try to get someone to respond with return instructions. Had to file a PayPal dispute. Suggest you pay a little more elsewhere.

Consistent great service and really free return policy. The others pretend to be Zappos but send wrong colors and sizes and hit you with a restocking fee, although they advertise free returns.

Anything to make a sale. Send the wrong color shoes just in case they stick. Then you want to return them? No problem except for the $6.95 restocking fee. In the fine print as part of the free return policy they advertise. These guy are very bad.