Ilsy P.

I ordered the Novogratz Collection Brittany Futon on October 9th and received an email with receipt and a thank you for my order. Estimated delivery time was from Oct 16-23rd. Being that I never received a follow up email like most sites (including Amazon and Wayfair) do, telling me that my item had been shipped, I decided to call in. When I tried that, I was offered to chat, so I did. And my response was simply the following: " We're sorry your order has been cancelled. You were not charged for the canceled items unless you paid with a Gift Card or Merch Credit. In that case, a refund will post to your My Funds account within 48 hours. How else can I help you?" Can you believe this? I was supposed to possibly receive my sofa today. I was COUNTING on this delivery to be received TODAY or during the week at the latest and now I have nothing! I demanded to speak to a supervisor and although, I did eventually get a call back from Jack who was a nice person, he did ABSOLUTELY NOTHING that would make me want to continue to be a Bed Bath & Beyond customer. The inconvenience that this has caused me is a really big one. I had a house warming party the following weekend and now I have no living room sofa. I have to find a whole new sofa with a reliable company and it will take more time to receive. Or end up much more expensive if I have to pay for a rush delivery. Do NOT buy online with Bed Bath & Beyond if you don't want your item to be canceled without notification or good reason: my credit card is in perfect standing and all payments are going through without any issue with other vendors. The issue had nothing to do with me. This review will be posted in all major review platforms on the internet. I wouldn't want this to happen to someone else if I can help it.