So after the very upsetting email i sent to their customer service, they replied me with a nonsense email:
This is Angelica from the IMEI Support Team.
Your IMEI number was verified on our IMEI server and is now being processed.
We are giving our best to get your iPhone unlocked as soon as possible, but please note:
Due to the nature of our service, we cannot guarantee an exact completion date, but based on our experience in the past few weeks, this is what we expect:
Estimated delivery time frame: within 5 - 12 business days
They are very slow to respond to my messages and its been now day 8 out of the 12 days they gave me as estimated time, but they keep giving me a new estimated time everytime they have an update like "we have received your order, wait 5-10 days" then "we now know what carrier it is and will try to get it unlocked, wait 5-10 days" and later "we have found that this imei is blacklisted, wait another 5-12 days"
Hello Ivonne. I cannot locate the order you made with that image. Please send us your Transaction ID and if for any reason the service was not provided to you, of course we will provide you a full refund. Once I locate it, it will a matter of minutes to sort this out.