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Mark O.

Congo

Contributor Level

Total Points
80

1 Review by Mark

  • SimpleSwap

10/2/21

Online support is very good. Person on the help desk reply messages very fast and with a good manner.

First two, three transactions with simple swap were fast. Fourth transaction of swapping LINK to XTZ is still in progress after over 20 hours.
"Simple Swap" support can't provide time line of when XTZ going to be send to the customer. After conversation with Simple Swap support conclusion is:
- Simple swap does not have influence on when exchange will send coins. Currently waiting time is over 20 hours and still pending.
- Simple swap not inform clients about potential issues or delays related to coin swap
- Simple swap provide information that exchange stuck at payout stage, wallet maintenance and the issue is not with simple swap but with exchange - what is very unprofessional.

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After approximately 40 hours transaction was completed. Strong point is defienitly support, replied instantly. Weak. Points is defienitly waiting time.

Service
Value
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Rebecca L. – SimpleSwap Rep

Hi Mark,

Thank you for sharing your experience!
Once again we sincerely apologize for the inconvenience, unfortunately, your swap has been stuck on the payout stage due to unexpected XTZ maintenance on our liquidity partner side.
We fully understand your dissatisfaction and do our best to push through your swap as soon as possible.
We will notify you immediately as we get any updates, thank you for your understanding!
UPDATE: Your transaction was completed successfully! Once again we apologize for the inconvenience, will do our best to improve our service!

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