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jackc151

jack c.

Contributor Level

Total Points
180

1 Review by jack

10/23/17

Let me first say that I am not the type of person that writes reviews EVER. This is in fact the first time in my life that I have experienced service so poor, that I was compelled to write a review. I received a certificate from my company on 9/8. I visited GC website the next day and placed an order for two certs, one $25 and one $100 both for Amazon. The delivery time was 5-10 days. I received the $25 card over 2 weeks later... close to the 5-10 days stated, so no big deal. But, the $100 cert still showed a status of "Waiting for inventory". I emailed and customer service sent a response saying "sometimes it takes a bit longer than 5-10 days" and that it was being delayed due to "hurricanes". A week later... still nothing... I emailed again and received literally word for word the same response. I responded that this was a paste and copy response. They responded saying Amazon was out of stock and they do not know when they will be able to send my cert so my options are to wait (who knows how long) or to chose a different cert. A couple weeks later... still nothing... I call and am told that they are inundated with Amazon requests so they cannot fulfill my $100. I asked if I could just have four $25 certs instead and I am told that this will "put me back at the back of the line" and will delay delivery further. Seems that the original hurricane excuse was just that, an excuse. The new excuse is that too many people are requesting Amazon and that it is taking over a month. So, I am not sure why they still show 5-10 days delivery instead of "out of stock" or "30+ day delivery"...? Either way, I ask what is in stock and am told that anything that says 5-10 days delivery is out of stock... which is more than half of their certs. Now it is 1 month and 1 week after my original request and I am still waiting, as my only other option would be to get a $100 certificate to some restaurant that I will never eat at or a store that I don't shop at. I have read nothing but bad reviews on this company... and after this experience I can confirm with certainty that their operations and service is HORRIBLE. I work for a very large corporation and I will definitely be submitting my feedback to our incentive and commissions department. This company seems like a middle man that is pocketing profits and delaying delivery by months. If you are considering this company for your business or as a gift please go with Visa gift cards instead.

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