Jack J.

Have worked with almost a hundred vendors throughout my career, and I can say with utmost confidence that Video Proficient is absolutely the worst company I've ever worked with. I will share a number of examples to support my claim, striving to be honest in both the vast negatives as well as limited positives.

NEGATIVE

- Horrendous Professionalism

-- Deceitful
Almost everyone I worked with at VP was deceitful. For starters, the entire team is clearly based in India and uses American-ized names to blend in. When I asked them if they were based in India, they told me that they were all Hispanic.

Additionally, VP always tried upselling me on additional services and would go back on their word. For example, I was originally told that VP would hold onto all of my raw files even after work concluded, indefinitely. The following day, I received a call saying that my raw data would only be around for an additional week until I paid a few hundred dollars. It was clear that my account manager would debrief with his team each day, and they would advise him to revert back and try to milk me for each dollar.

The most egregious offense came towards the end of my project. The original salesperson I spoke to start my contract was named Paul Mason. A few months into my project, I called their mainline and spoke to someone named Jack (he oddly had the same voice as Paul). I asked to speak to Paul again and he proceeded to transfer me to someone else; this phone tag continued for another five minutes; it was clear that he was buying time to get someone on the phone. It eventually came to Paul, and he had the same voice as Jack whom I spoke to earlier! I asked him why they sounded alike and he said "oh, we're brothers." After this conversation, I received a call from someone claiming to be VP's Chief Financial Officer, but it was cleary Paul pretending with a fake voice! I seriously couldn't believe that these guys were serious.

--Rude
I was on a call with their Head of Design or something similar and made a comment about being upsold constantly. This individual got incredibly offended and HUNG UP ON ME. I don't care which country you operate in, no one ever hangs up on a customer. Again, I couldn't believe this was happening.

--Upselling
I mentioned this before, but these guys will try to upsell you on EVERYTHING. I started my contract paying X, and ended up having paid out 3X. I felt like I was a sucker the entire time, but it is what it is.

POSITIVE

-Quality
At the end of the day, the quality of the work was on-point. I can't lie and say that I didn't get what I wanted, BUT, I would never work with these guys again given all the headaches. You should never feel like you're walking on pins and needles with a vendor, and I felt that the entire time.

SUMMARY
VP needs to be put of out business. It's an absolute mockery of what business professionalism looks like.