Thumbnail of user jamesh2651

James H.

5
Level 5 Contributor
United Kingdom

Contributor Level

Total Points
6,735

About Me

Just an Irish lad, trying to give people some insight as to my experiences. I just write about experiences I've had my life. If it's good, I'll tell you. If it's bad, I'll give you all the specifics I have along with the where's, why's and how's. I'm big on customer service. If your business makes it impossible or difficult to contact customer service, then you don't deserve my money and won't get it.

How I Can Help

Ask me. If you read one of my reviews and you have a question, just ask. Ex military photographer, computer repairs (no, not a component swapper. I do logic board repairs, etc.), certified network engineer, and a German car mechanic for ten years.

Interests

Computers... mostly what I do. I repair mostly Macs. Logic board repairs Apple says can't be fixed

61 Reviews by James

  • LaptopsDirect UK

4/14/24
Verified purchase

Anyone who reads my reviews knows I am very critical about service and value. With that said, My experience with LaptopsDirect was quite good. I purchased a "refurbished" gaming laptop. An MSI Raider GE78. I was surprised to find the laptop in absolute pristine condition. It seems this is one that had been ordered and returned within the return period. I wasn't even registered with MSI for the warranty. Much to my surprise, when I registered the computer, I was given the full two year warranty!
Now the not so good part... I did purchase the extended 1 year warranty for £30, not knowing I wouldn't need it. Second, when you check out, they add all these extra charges. First was shipping. I thought paying £1700 for a laptop would at least include shipping like 99% of all the other online computer retailers. It didn't. Also, there is a 1% added surcharge for paying by card. Just another way to suck more money out of you.
The laptop did arrive on time, the next day. And for those who complain about the 1 hour delivery window, that's DPD, not LTD. But what's the issue? You were expecting a delivery, right? Besides, when they notify you of the time window and there is a link where you can change the delivery day/time.
Overall I am pleased. For all intents and purposes, I have a brand new MSI Raider 17" gaming laptop with a two year warranty for about half the retail price. It even arrived in the original box with all the original accessories. I only gave four stars because of the nit picky 1% charge for using a card to pay, and for having to pay shipping.

Tip for consumers:
Beware of the added surcharges. There are ways around them if you are prepared... direct debit from your bank will avoid the added 1% card fee.

Products used:
MSI Raider Gaming laptop

Service
Value
Shipping
Quality
  • Difmark

3/20/24

I purchased a renewal key for Kaspersky Internet security. The key had been used so many times, Kaspersky rejected it. (see screenshot). I opened a case to get my money back, but they just ignored me. No one would respond to chats and there is no way to email anyone. Save your time, money, and frustration. This site is a SCAM and you have now been warned.

Tip for consumers:
I wanted to try one of these sites to see if it was legit... it's not. They take your money and give you fake codes that do not work.

Products used:
Kaspersky, but I purchased it directly from Kaspersky.

  • Imocarwash

8/2/23
Verified purchase

First, let me tell you not all IMO carwash sites are this terrible. However, none are what I would consider to be "great."
I visited IMO in Plymouth whilst visiting friends. I purchased the £7.50 triple foam wash and paid an additional £3 to have the wheels "hand cleaned." While I didn't notice at first, they never touched the wheels. They only gave them a quick spray. After the wash, the so called "dryer" didn't remove very much water from the car. In fact, the car was covered with water spots when it did dry. Black car, white spots all over. The wheels are another story. You can see by the photo attached, they were hardly touched. When I returned and complained, I was told "You should have looked at the wheels before you left and told us." I'm not happy at all with the service in plymouth.

  • Buycarparts.co.uk

7/22/23

Unfortunately, I didn't capture screenshots of what they do, but you can search the internet for stories of people who have experienced the same bait and switch techniques.
I ordered two engine mounts/supports for a Mercedes. I chose a specific brand, Bilstein, as they are an original supplier to Mercedes for these parts. So I placed and paid for the order. When I went to review the order, this company had switched the parts I had ordered to an inferior brand/product (Stark), but didn't reduce the price to match the same item's prices on their website. Bait and switch. I immediately contacted them and cancelled the order. It seems this happens quite often, as there are many complaints of this kind all over the internet.
This company is NOT located in the UK. It is a German company in Berlin. The parent company being AutoDoc GMBH in Germany. They offer an app by the same name for your smartphone.
The prices aren't bad, but I highly recommend you review your order after placing it, to be sure they haven't performed a bait and switch on you. If they do, contact them and cancel the order and tell them why. If they won't cancel the order, contact your bank and have the funds held for fraud.

  • Moorviewlets.co.uk

7/7/23

This company engages in bait and switch scams. I had responded to an advert for an ensuite room in Plymouth for £440 a month. The landlord had posted the advert, but had used Moorview lets to handle the actual rental. I visited the property and expressed interest, then the agent told me the property rents for £550 a month. I explained the property had already been listed for £440 a month by the landlord and the advert was still live. In short, Mooreview lets did a bait and switch. The property was offered for £440, but refused to honour the advert and told me the price was £550. These people are not trustworthy and I recommend avoiding them.

  • Sitejabber

10/24/22

If site jabber is all about honest reviews, then why do they have an influencer program? Influencers are PAID to influence or change someone's decision. I'm starting to wonder how "honest" this site really is.

Quality
Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hi James, we do work with influencers to an extent. We understand influencers may get a bad rep, however, we only work with influencers who agree to give honest, balanced feedback – with no bias towards the positive ones. Authentic reviews are at the heart of what we do, whether from influencers or everyday people.

  • Morrisons

8/25/22

Morrisons in Plymouth, where shall I begin? Having spent a week in Plymouth, I was able to visit the Outland road store several times. First, the shelves are rarely stocked. All hours of the day I found the shelves to be empty, especially in the evening. The hot foods counter closes at 3pm. I don't understand this. People are coming from work AFTER 5pm and cannot purchase a hot food item. Not that they would want to... I found just about every item to be dry and overcooked... or perhaps had been sitting in the warmer all day? Sometimes the chicken is so overcooked they package it so you can't see the actual chicken inside. (see photo)
Generally prices are between 5 and 15% higher than Tesco or Asda, AND the product is smaller. Example: they sell Fishmongers seafood mix 250g at 2 for £8 Another store sells the exact same brand at £2.99 for 350g. I did, however, see some good prices for fresh beef on offer.
They really take you on bags. You'll pay 60p for their "lifetime" plastic bag that might last for two or three visits. The quality doesn't even come close to other stores.
Have a complaint? Don't bother calling. I was in queue for 49 minutes and was disconnected. It sounded like the representative picked up the phone then put it down.

Tip for consumers:
Skip Morrisons unless you are desperate. Overpriced, no customer service, and never well stocked.

Products used:
None... The roast chicken as far too overcooked and prices were too high.

  • Just Eat

7/2/22
• Updated review

Since writing my first review about Just Eat, they have become even worse. First, they now block connections from my VPN. Okay, so they're telling me they don't need my business? Anyone with common sense uses a VPN these days. Blocking access when using a VPN is enough for me to delete my account, which I just finished doing. Second, it's 10pm on a Saturday night and 90% of the restaurants have stopped taking orders. 10 pm on a SATURDAY! What is the point? I can't say anything bad about the drivers, because none of this is their fault. They've always delivered on time and they work hard. Avoid this place. I have friends who paid for orders that never arrived, and Just Eat refused to give a refund. Unfortunately, I can't recommend an alternative. Deliveroo is just as bad. Go and collect your food in person... problem solved.

Tip for consumers:
Go collect your own food. This way you can inspect the food before you pay.

Products used:
I didn't use any of their products. I closed my account and told them to FO.

Delivery is good, customer service is abysmal... always use PayPal
5/7/21
Verified purchase
• Previous review

I've ordered food using Just Eat several times. There hasn't been any real issues with the service itself, but the lack of any real customer service department makes me go elsewhere. I'm all about customer service. If you want my business, then you better have someone on hand if I have a problem or a question. This chat online rubbish doesn't suffice.
I've been reading about how people get shoddy orders or they order a gift card and never receive it, then Just Eat refuses to refund their money. The solution is simple. Use PayPal to pay. If something isn't right, open a case with PayPal and you'll get your money back. Just be sure to document everything. Example, take a pic of the bad food or mishandled delivery. Send screenshots of replies from the company. Upload all of this to PayPal if you have to open a case and you'll get your refund. Works 99% of the time.
UPDATE: I have a friend that works fro Domino's pizza. Just Eat offers Domino's Pizza in some areas, but here's the catch... They charge you 20% more in most cases for the same pizza you can order directly from Domino's directly. Just Eat doesn't do anything but stand as a go-between from you and Domino's. Just Eat takes your money, then Domino's takes the order and delivers the food to you. So why use Just Eat? Cut them out and you save their 20% mark up AND the additional delivery charge they add, when they aren't even delivering the food! Imagine, you are paying £1.50 each for Domino's chocolate chip cookies... Is there a biscuit anywhere worth £1.50 each?

Tip for consumers:
Always pay with PayPal. Just Eat is known for not refunding money when you get a substandard product or your delivery never arrives. Most of the time the deliveries make it just fine and the food is okay. Just in case, pay with PayPal. This way if there is a problem, you can get your money back. The customer service is abysmal and they often ignore your request for a refund, thinking there's nothing you can do about it... well, there is. It's called PayPal.

Products used:
None... They blocked my VPN. Anyone who wants online security uses a VPN, so I refuse to give them my money for blocking the VPN.

Value
Shipping
Quality
  • BandM

6/16/22

B&M had a good idea. A store that has all the little items in one place, at fair prices... for the most part.
The ones in SW England are AWFUL! Let's start with the queues. More often than not, I walk in the store, see the massive queue at the single open till, then simply turn around and leave. These queues are literally the length of a store aisle. 20-25 people waiting at any given time of day. My time is much more valuable than saving 15p on an item. Where is all the staff? Walk around the store and you'll usually see them chatting with each other or playing on their mobile phones.
Brands... they have many brands, such as Blaupunkt and Eveready, but I seriously doubt they are genuine. For example, Blaupunkt is a German company and the products are made in Germany. B&M has many appliances with the Blaupunkt name on them... but they are made in CHINA. Fake.
If you don't mind standing in queue for 30 minutes to save 15p on a bottle of body wash, then by all means, have at it. As for me, I'll drive down to Tesco, be in and out before you even get half way to the till.

Products used:
I didn't purchase any products, as I wasn't about to wait in a queue for 30 minutes to purchase one item.

Service
Value
Returns
Quality
  • Cryptorefills

4/19/22
Verified purchase

I've been using Cryptorefills for a couple of months and i am pleased with the service. I have loads of crypto and I use this site to send gifts to friends all over. For example, I use it to send load (mobile phone refills) to friends in the Philippines. I like to hear from them and if they have airtime, they will call me! It's not just for the Philippines... it works all over the world with different offers for different countries... You can send a cup of coffee to a friend in Germany or some Xbox credits to someone in Poland. It's a really cool way to send gifts from your crypto... and the exchange rate is excellent. You also earn cryptorefill points towards gifts. I use it quite often.

Tip for consumers:
Just sign up...use the service and start building your rewards.

  • Bitrefill

4/19/22

I used Bitrefill for a few months. The exchange rate was good and I could send gift cards to friends in other countries. I was building a load of reward points by using the service. Then one day I couldn't log on. I contacted the staff and they wanted me to provide a few details so they could prove I was the account holder. I answered all of their questions... then NOTHING. They stopped replying. I had a large amount of redeemable points for my purchases and I didn't want to lose them. Apparently they WANTED me to lose them. They stopped replyimng to my emails and the thousands of points I had collected from buying their products were gone. My advice is don't bother with this company. They are based in California and it seems they are a scam. Since I don't live in California or the USA for that matter, they simply deleted my account and I lost all my points

Tip for consumers:
Simply avoid this site. They don't honour their offers and they will remove access to your account once you achieve enough points for their "rewards." It's a SCAM! I will, however, concede their offers are very competitive. The service they provide exchanging crypto for services is very good.

Service
Value
  • HotUKDeals

4/19/22

I recently signed up for this site just to see if they offered any real deals... a few hours later I get an email saying I am banned for Spamming? I have NEVER posted a single thing on this site, yet I have been banned and my account closed for "spamming". Don't waste your time. There are much better deal sites out there. Avoid this one!

Tip for consumers:
Avoid.... it seems they take your email address so THEY can spam YOU!

Products used:
I didn't use any products... I was banned 2 hours after joining for "spamming" having NEVER made a single post... with absolutely no further explanation.

Service
Value
Quality
  • iD Mobile

4/17/22

I have tried iD mobile now for a few months. Here's my conclusions...

ID operates on the Three network. The service has been okay and I haven't had any data or speed problems. Everything seems to work as it should. The coverage is not bad and I've only found a couple of places where there is no service. Pricing is good and you get better offers the longer you stay with them.

The annoyances... I make loads of international calls. Every time I make an international call, I get a text message saying international calls aren't included in my plan. After making hundreds of international calls, I think it's safe to say I don't need to be reminded every time like a five year old child. Needless to say, there is no way to turn this "feature" off.
Customer service is basically non existent. There is no one to call if you have a problem. They only have an online chat, which is useless. Sometimes you'll wait for hours before someone bothers to answer you. There is NOTHING that can replace a live person with whom to speak if there is a problem... like the insulting text messages every time I make an international call.
My thoughts? If you don't need any customer service, then this is the mobile service for you. As for me, if you can't provide even basic customer service, then you don't want my money and you won't get it.

Tip for consumers:
Prices are good, service is good, customer service doesn't exist. If you have a problem, then good luck sorting it.

Products used:
I purchased a SIM only deal for £10 a month. it includes unlimited UK calls and texts with 30GB of data. Unused data rolls over to the following month.

Service
Value
Quality
  • PCSpecialist.co

3/12/22
• Updated review

So I had a problem with my keyboard. One of the key caps had broken and I needed a replacement. I looked online and Tongfang, the manufacturer of the laptop, had the replacement key cap for £2 including shipping. The only problem is shipping would take almost a month. I contacted PCSpecialists to see if I could obtain a replacement key cap any sooner. They absolutely refused. They would ONLY sell me a complete keyboard, which was the entire top of the laptop, plus the labour to fit it. Needless to say I declined and ordered the cap from the manufacturer. Next laptop purchase will be from a reputable company such as MSI. No more "custom" rubbish because there is no service after the sale.

Tip for consumers:
Don't bother with PCSpecialists... the deals might sound great, but there is no real service after the sale.

Products used:
I purchased the necessary replacement parts directly from the manufacturer in Taiwan.

Service
Value
Shipping
Quality
Good computers, so-so customer service.
12/6/20
• Previous review

I purchased a gaming laptop from PC Specialist. The laptop is excellent as it is manufactured by a Taiwanese company called TongFang. TongFang have made laptops for well known companies such as MSI. They also sell laptops by Clevo, whom also manufactures laptops for larger companies. I haven't had any problems with my laptop. It has top shelf parts and a mechanical keyboard which is rare in a laptop these days. The only issue I have with the company is support. A BIOS upgrade was recommended to take advantage of new features and stability. BIOS is firmware that is updated through a special software program and the image of the new BIOS you want to install. I asked them if I could get a copy of the latest BIOS for my laptop. They flat out refused. They told me I would need to send them my laptop and they would update the BIOS... for a fee, plus the shipping both ways. I ended up getting the BIOS from the original manufacturer and flashed it myself for free. All they needed to do was send me a copy of the BIOS firmware image. No, they wanted to do it so they could get more money from me. I guess next time I'll buy from CyberPower. Same exact computers, just a different nameplate.

  • HSBC UK

3/12/22

I've been a customer of HSBC for a while. Customer service has gone from okay, to bad, to non existent. When will they stop using covid as an excuse for bad service? Covid is gone, but wait times to contact customer service is just getting longer. I asked a simple question on the chat "service" in their phone app... 43 minutes and NO REPLY! I called them and waited on hold for 36 minutes... never spoke to anyone but a useless computer AI. I'm finished. No more HSBC. I'll find a bank that actually places a little more value on their customers. Don't waste your time with this bank. They want your money, but don't provide you with even the most rudimentary customer service. The stupid guides they provide online are absolutely NO substitute for a human being. Those who call customer service usually have a unique problem that requires human intervention. HSBC denies you that human contact.
Edit... I've since moved to a different bank. Most of the problems I had with HSBC have been solved. Avoid this scam bank at all costs... there are much better banks out there...

Tip for consumers:
Don't bother. HSBC is not worth the time or the problems.

Products used:
No, I didn't post a photo, because my banking details will NEVER be posted on the internet. I'm finished with HSBC. Other banks offer superior customer service where HSBC provides NONE!

Service
Value
Quality
  • Skynews.com.au

3/12/22

I've been watching Sky News Australia for years. Don't confuse them with other agencies located in EU and UK. Sky delivers the news. Just the news. They don't broadcast an opinion and call it "news" like the rest of the lame stream media. They actually report facts and let YOU form your own opinion. They don't take pictures and videos from five years ago, broadcast them and say they are currently happening like USA, UK and EU propaganda outlets.

  • Disqus

2/20/22

Disqus is fine, if you're left wing and woke. If not, they will censor anything you post if it goes against their left agenda. I believe everyone should have an equal say, left and right. No one should be censored for their feelings or beliefs. If you're going to post on Disqus, then you might as well post on Facebook and Twitter... they all censor any type of conservatism.

Tip for consumers:
If you're conservative or middle of the road, don't waste your time. If you're left or far left, this service is for you... like Google, Fakebook, and Twitter. Go for it.

Products used:
I didn't... I cancelled my account.

Service
  • Simplex

12/9/21
Verified purchase

I purchased bitcoin using my Coinomi wallet. They use Simplex for purchases. For £50 I received £38 in bitcoin. Complete Ripoff. For £50 I received £48 on crypto.com. Big difference. In short, don't use Simplex for any cryptocurrency transactions.

Tip for consumers:
My tip? Don’t bother, unless you like losing money. Shop around for other services.

Service
Value
  • Francis Stuart

11/6/21

If you are seeking or have a room to let, avoid this one. They regularly advertise rooms to let on SpareRoom in SW England. The problem is, they won't show you the room! They expect you to sign a contract based on the pictures they provide you. They claim covid is the reason they can't show the room, but government restrictions for covid have been gone for months. Besides, if you're going to rent a room in a shared house, everyone in the house will be exposed to you anyway. Think of it this way, would you sign a contract to buy a car, never having seen in person with no test drive? I have requested to see several rooms, but they've always refused me "due to covid restrictions." If your business requires you to meet with people and you constantly make excuses to avoid meeting, then you're in the wrong business.

Tip for consumers:
Avoid... unless you're comfortable with signing a six month lease without ever having seen the property.

  • ProtonMail

10/25/21

I've had a free account with ProtonMail for years. Not particularly for the security features, but for the same reason I refuse to feed Google so they can read my emails and extract advertising data. Up until recently, I thought ProtonMail was fairy secure and private. However, they recently agreed to spy on an activist for the Swiss government. At the government's demands, ProtonMail logged a french activist's IP address and gave it to the authorities. You can read about it here... https://techcrunch.com/2021/09/06/protonmail-logged-ip-address-of-french-activist-after-order-by-swiss-authorities/

Tip for consumers:
Good for everyday security and when you don't want Google reading your mail. If you're a subversive or an activist, you might want to rethink your email provider

Products used:
I still use my ProtonMail free account, however I am more wary about the security breach now.

Service
Value
Quality

James Has Earned 85 Votes

James H.'s review of ProtonMail earned 3 Very Helpful votes

James H.'s review of SpareRoom.co.uk earned a Very Helpful vote

James H.'s review of Indeed UK earned a Very Helpful vote

James H.'s review of ExpressVPN earned 3 Very Helpful votes

James H.'s review of Sitejabber earned a Very Helpful vote

James H.'s review of Francis Stuart earned 3 Very Helpful votes

James H.'s review of Tesco earned 2 Very Helpful votes

James H.'s review of Halfords earned 2 Very Helpful votes

James H.'s review of safetydetectives.com earned 0 Very Helpful votes

James H.'s review of Trustpilot earned 14 Very Helpful votes

James H.'s review of giffgaff earned a Very Helpful vote

James H.'s review of moorviewlets.co.uk earned a Very Helpful vote

James H.'s review of Simplex earned 2 Very Helpful votes

James H.'s review of Asda earned 2 Very Helpful votes

James H.'s review of CherryBlossoms earned 4 Very Helpful votes

James H.'s review of Uber Eats earned 6 Very Helpful votes

James H.'s review of Disqus earned 7 Very Helpful votes

James H.'s review of iD Mobile earned a Very Helpful vote

James H.'s review of Surfshark earned 2 Very Helpful votes

James H.'s review of HotUKDeals earned 10 Very Helpful votes

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