Thumbnail of user jamesr2344

James R.

Contributor Level

Total Points
83

1 Review by James

  • Beds.co.uk

3/12/21

Possibly the worst customer service of my life.

Shocking treatment from start to finish. Ordered online to be told there was no possible delivery available, after reading great delivery deals advertised on the website. Three days later I was contacted to be told the bed I ordered was now unavailable and I needed to choose an alternative option. I was very disappointed to hear this as the bed I chose my girlfriend had her heart set on.

After the bed was delivered we began building and half way through noticed a split on one of the leather panels and from this moment on had a nightmare with customer service. I called to make the company aware of the issue and was told I would get a call back within the hour (this didn't happen) I phoned again two hours later to ask for an update.

We were offered a replacement bed but after a day of assembling the first bed to sleep on this didn't appeal to me. Eventually we agreed to a replacement panel. The following week a delivery driver arrived with a new bed expecting me to have dismantled the old one. I phoned customer service and spoke to a very rude man who argued with me that I had insisted I wanted a new bed delivering.

I then spoke to a supervisor who made delivering a replacement panel as difficult as possible. How can I be expected to have the damaged panel ready to be collected without having the replacement delivered to put straight on? The whole issue has left a sour taste in my mouth. Lesson learned pay more for better quality and better customer care.

Tip for consumers:
Do not use Beds.co.uk

Service
Value
Shipping
Returns
Quality

James Has Earned 3 Votes

James R.'s review of Beds.co.uk earned 3 Very Helpful votes

James hasn’t received any thanks yous.

James doesn’t have any fans yet.

James isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jenniferm5978
3/7/24

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my...

Thumbnail of user s.fraserhpra
3/5/24

They ask you to write a good review before you have received the item and then they will waver...