My one star is for the product, not the shopping experience (though, to my shopping experience, I don't recall seeing on the PDP that masks are not returnable which seems like a potential violation of FTC and certain state consumer protection regulations). I like your products and your company - but these masks are not good. They're entirely too stiff and slide around my face. I contacted customer service when placing the order expressing concern that they wouldn't be big enough... and they're not; they don't reach the bottom of my chin. For the very high rice, I'm REALLY disappointed.