Each time I have placed a "Black Friday" order this week for a certain pair of pants, it has been cancelled after having been confirmed. Customer support's explanation that the item is out of stock is puzzling because the item continuously shows as in stock and available. I wonder if it has to do with not wanting to provide the Black Friday discount for this particular item. If so, then the company should have just excluded it from its promotion.

I've been pleasantly surprised by how great this company's service and products are. I have placed 5 orders with EyeBuyDirect, for all different types of glasses and sunglasses. There are lots of frame and lens options, and it is easy to navigate the website and examine all your options. And the products are well priced, especially if you are able to apply a discount coupon. The order fulfillment is speedy and reliable. The quality of the glasses are as fine as those I have purchased from eyewear boutiques. Happy Customer!

You CANNOT rely on Home Depot to deliver and install major appliances. Home Depot contracts with J. B. Hunt Transport Services, and J. B. Hunt subcontracts with local sketchy companies that hire non-skilled labor. The problem is that the laborers sent to your home do not know how to install appliances, and so it's just a sham and a waste of a day. We have now had this happen twice, and never again! This time we placed an in-store order for a washer and gas dryer from the Clifton, NJ Store for delivery and installation. We ordered all the parts - hoses, kits, everything, in addition to full installation services.
But right from the start, when the plain white moving truck arrived (early, not according to schedule, ignoring the "arrival window"), the 3 laborers made all kind of excuses about how they couldn't do this or that. It was obvious that they wanted to find a way to avoid having to install the appliances -- and it was because they lacked the skills to do the job. Why send these "moving guys" to our home for a washer/dryer installation? First, they said they didn't have the tools they needed. Then, when we lent them the tools and essentially did part of the installation prep, they said that a plumber was needed for the dryer. Then we asked if they could install the washer, they said no, and showed us that the washer door didn't latch. But we could not tell if the HE washer door didn't latch because it was not plugged in. They were just trying to rush us, rush everything, say it couldn't be done, and take off to their next stop. Many times I had to ask if they would please wait. No waiting. The truth is they were just movers, and they were not trained to install appliances. Since they couldn't do anything, they put our new appliances back on the truck and rushed off. And they just were going to leave our old washer on the curb had I not said anything. Why does Home Depot inflict this upon its customers? Why waste half our day by sending us these "moving guys" who do nothing but rush into our home trampling dirt, snow and salt inside and ultimately do nothing? And to add insult to injury, we now have to wait 7-10 business days for a refund to be credited back to our credit card. I'd like everyone to know that Home Depot reps apologize, but Home Depot just doesn't care. We've experienced these problems with delivery and installation twice now in two years (first time it was a range oven). I've learned that nothing changes. Save yourself a lot of trouble - don't deal with Home Depot for major appliances.

I ordered several items from EntirelyPets. They arrived in one week, understandable during this pandemic. However, one of the items - costing $70 - was supposed to have been kept continuously refrigerated. EntirelyPets did ship it with cold gel packs. But the tracking shows that the order took more than 2 days' travel time to reach me. By the time my order was delivered to me, the gel packs were completely melted and soggy, and the $70 item was warm. I wanted to contact someone to provide feedback regarding this. However, I have been on hold trying to reach Customer Service by phone for over 40 minutes now, and doubt I will be able to get through. Never again!

I placed an order that I needed in a week. Having heard nothing about the shipment date in 3 days, I e-mailed customer service. No one responded, but I received a UPS notification soon after sending my e-mail showing that a UPS label had been created.
Still no projected date of delivery, and so I called customer service. I said I need my order delivered either in 7 days or in 20 days, not in between. I never expected that the shipping would take more than a week it's not the holidays or a sale period. I offered to pay for expedited shipping. Customer service said there was nothing they could do "once the label was created." Really? Are we in the Stone Age?! The secret is that Duluth is trying to be cheap by using UPS-to-USPS instead of simply UPS to ship their orders - that's the reason for the delay!
I am not ordering again in the future, because I'm thoroughly frustrated with their inefficient and ineffective customer fulfillment/shipping. Too bad, because their products are of good quality. Even though their prices are high, the quality kinda made up for the prices. But when you add poor unrealistic shipping to it, forget it - it's just not worth it.