Thumbnail of user janetc15

Janet T.

6
Level 6 Contributor
New York City, United States

Contributor Level

Total Points
9,823

107 Reviews by Janet

  • Temu

7/31/23

Avoid buying from this place. I initially thought that this website sells stuff similar to generic stuff on Amazon but at wholesale or discounted prices. Most of the stuff on Amazon is crap already anyway but OMG, the items on Temu are beyond cheap, cheap, cheap and you really get what you pay for. It's a decent place to buy for fun but definitely not for long-term use. Even the SIMPLEST household item fail so forget about appliances and electrical products; they could probably start a fire!

1. Rug grips wouldn't stay in place then came off within a week.
2. Cable organizers fell off the same day and left irritating foam adhesive that's impossible to take off the surfaces.
3. Manual garlic chopper was a piece of crap. Blades were close to being as thin as a piece of paper and the construction was terrible.
4. Skirt says material is cotton but it was obviously not cotton nor anything close. No labels, no care instruction tag, nothing.
5. Miniature animal figurines came with broken limbs.
6. A pair of generic sneakers already had the heel coming off the moment I tried them on.
7. Faucet sprayer attachment was some crappy piece of plastic covered in a thin chrome finish.
8. Questionable cosmetic products that I wouldn't even put near my face. You're not saving money by buying generic products. They're not all made equally. In USA, you have to list ingredients and the products are tested. With the products sold on Temu, you could be told anything; it's not regulated nor tested.
9. Product images and descriptions are often wrong or misleading.
10. Most items are definitely too good to be true and not like the picture at all.

For many of the products above, it spanned between 3 different orders and I only purchased what I thought was "good quality" because I trusted the reviews on the website. Now, I'm starting to think the reviewers are either fake or their idea of quality is very low.

Everything came in plastic, plastic, plastic and more individual plastics. All the product boxes are always beat up and crushed up. Everything here is worse than the dollar store. Yes, there are quality products manufactured in China but in USA, it's always quantity, pointless consumerism, waste, and more crappy products then stealing customer information for marketing purposes. Unless you're looking for cheap party favors, this website is terrible for the consumer and the environment. Stay away!

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

  • West Elm

7/10/23
• Updated review

I thought West Elm was supposed to be a higher-end professional company but clearly I'm wrong. I notice so many negative reviews but I ignored them because I didn't buy furniture. I only bought household decor and bedding so I didn't think I would run into any problems but unfortunately I did. I gave 2-stars because the company has really unique products that you can't find anywhere else, but the quality is hit or miss and at $200-300 bedding, West Elm has disappointed me with their quality.

First of all, for the prices they charge, I'm shocked shipping isn't free. They tried to charge me $18 to ship me 4 hand towels that weigh almost nothing. There's no reason for this. Return shipping ins't free either. Ok fine, I tolerated that due to the nice products.

Second of all, for the prices they charge, not everything is "high quality". I made the mistake to believe that just because a company charges more, their stuff is better quality. This is wrong. A lot (not all) of West Elm's products are manufactured the same as generic stuff sold on Amazon by other third-party brands. I already fell for multiple websites scamming me into thinking a higher price means better product; don't make the mistake I did. Have reasonable expectations because not everything from West Elm is worth the price. For the items that are unique such as their bedding, the quality is superior hit o miss. I purchased their "Tencel Cotton Matelasse Duvet" a year ago in a set that cost over $250. I only washed it ONCE yesterday following the warm water wash and medium heat dry. The material looks terrible now; it's not as soft, the texture is bumpy, and it faded badly! See the pictures I attached. I was so upset!

Thirdly, something is wrong with their customer service, fulfillment centers and warehouses. They backorder literally every single item I buy without even notifying me ahead of time. When the items finally shipped out, they sent me the wrong items. I received the wrong cushion from them TWICE and I had to go to a UPS location to return the wrong product, TWICE.

Fourthly, I then made a order of 6 items and was so excited but I had to cancel the entire order because almost everything was backordered for half a year with no notification. I had to email and call them up to get them to cancel and even then, they just cancelled and didn't even tell me. They put things up without notifying customers of backorders until the order goes through.

I love West Elm's products but their customer service has gone downhill and they are always lying about products being in stock. If they can't even get my small order correct, I highly doubt they can get furniture orders right and based on so many negative reviews, West Elm is incapable of fulfilling large orders. They exhibit signs of a company that's slowly failing and likely going to close. I suggest everyone to cancel your furniture orders by disputing it with your bank or credit card company. As for bedding, I would suggest to use gentle cycles and avoid washing their blankets and covers so often; I tried to contact customer service to perhaps replace the duvet cover that got ruined but West Elm disabled email contact off their website and the live chat says "an agent will be with you shortly" but it never happens.

Note: The photo I added shows the duvet cover washed/dried per instructions against the pillow cover I didn't wash yet. It faded so badly and looks years old compared to the unwashed.

Service
Value
Shipping
Quality
Products Unavailable
6/26/19
• Previous review

Honestly, I don't mind the higher price of West Elm so as long as the product looks and feels like it's worth the price. I'm just disappointed on how their website is set up. I've opened tabs on my browser for 10+ items I wanted and none of them are available for either shipping or pickup in my city. Sure, I can drive 3+ hours to another state and pickup the item, but that's not practical nor worth it. Or, an item is available for shipping while everything else requires a pickup at multiple store locations. It happened to every single item I wanted. They never stock their online warehouse and their store in a sense where it's convenient for customers. I gave up shopping for anything on their site and directed myself to Crate and Barrel instead. The price point is about the same but they stock the items on their website and local store.

  • Trustpilot

7/4/23

EDIT/UPDATE: Trustpilot has once again removed another review and this time, it's for a sketchy NFT platform that I "invested" in years ago. I attached the screenshot here. I challenged this decision as their email states you can respond but they didn't respond.
--
There is ZERO integrity on Trustpilot's part. I suspect that they're purposely trying to collect personal information for absolutely no reason (it's a review website, get over yourselves).

I had a Trustpilot account for 10+ years and over 130 reviews. As of lately, most of my reviews have been sadly, negative but the truth is the truth and I'm sure many people here reading this will agree that many businesses are self-sabotaging themselves with poor customer service and products OR many scam websites such as oversea sellers, drop shippers, etc. It's sad the digital shopping world we live in now, but I relied on Trustpilot to give me the mixed bag of good and bad experiences from other people. The truth is, even with a low Trustpilot review, I sometimes still take risks and order off some websites and most of the times, it turned out ok. What's NOT ok is how Trustpilot is lying about their integrity and constantly deleting bad reviews and only keeping the positive ones up even if the positive ones are OBVIOUS spam.

In my opinion, NO ONE should have to verify their identity to write a review online but if you want to, then you should be free to. If not, then you shouldn't be forced to. How is Trustpilot knowing my legal full name, birthday, address, and all that other stuff even related to a bad experience shopping online? Order number, order confirmation, your name or screenshots should be fine but asking someone to upload their ID with their personal information just to write a review is ridiculous. I suspect it's more of a scheme for them to collect personal data to sell (based on your reviews on Trustpilot, shopping habits, etc) as opposed to "verifying".

This platform is so concerned about people putting fake reviews meanwhile there's plenty of scamming websites out there with 100s of fake positive reviews that Trustpilot never removes despite the fact I've flagged them multiple times. However, once the company/scammer flags YOUR honest review, Trustpilot suddenly asks for a boatload of info to "confirm" your experience. You could write a bad review from 3 years ago then suddenly, the company or Trustpilot flags it for being unverified then suddenly asking you for proof of purchase, documentation, receipts, etc. Are you kidding me? Of course no one is going to keep the receipt for that $80 dress from 3 years ago. Of course, no one is going to keep a whole detailed email thread with a company's customer service from 2 years ago; most customers never want to deal with these companies ever again therefore deleting the emails.

Just because I didn't order from a particular business, doesn't mean I didn't have an experience with them. E.g., if you use software or a tool at work but you're not the one paying for the subscription, are you not allowed to share your negative experience on Trustpilot? Or say if the company goes by 2 different LLC names and the one on your receipt doesn't match the company name on Trustpilot; they assume I'm lying? What about websites that provide only a service and no tangible product? Because a customer didn't "buy" something, they're not entitled to share a bad experience?

I report reviews that are intentionally obvious spam or ones with racial slur/hate speech or non-related gibberish. Yet those reviews aren't removed! But a detailed 2+ paragraph review detailing every aspect of an experience is deemed untrustworthy to Trustpilot! I've been a contributor for years!

In my case, a fake guru who advertised some shady Amazon business has 1000s of positive reviews on Trustpilot, many of them obvious spam, but I've flagged these reviews many times. Trustpilot turned their heads yet the company flagged my review because it was negative and now they want all this documentation over a negative review. I've provided documentation multiple times to keep my bad review up over the last 11 months but my review keeps getting flagged over and over again no matter how many times I "proved" my experience. FYI, this fake guru was exposed by the FTC months back for stealing their customer's money. Trustpilot didn't bother taking into account that the scammer stole $50mil+ of customer money; they further defend this scammer.

I warn everyone: despite Trustpilot being a visually simple, minimalistic website that seems like it's a great outlet for reading experiences, it's not about integrity, it's about money to them. Amazon has been caught with fake reviews, it's time Trustpilot gets their turn.

  • Kevin David

6/30/23

I was desperate and fell for his scam a few years back. I thought the mentorship would be more hands on and more support but it ended up being a repackaged course with old materials from 2016 which shows "secret methods" that don't work anymore. All his videos were outdated and his "success stories" were from 7-8 years ago. His mentors were absolutely useless and doesn't touch a single thing on your Amazon store. His course makes everything look so simple and easy but of course, they don't tell you all the problems Amazon gives their sellers. They also never disclose any profit margins because there's little to none on Amazon, but Kevin still charged $4,000-150,000+ for his "mentorship" and supposedly guaranteeing success. When asked for a refund, his team avoided providing refunds even if you paid a day ago and haven't started the course. They would do ANYTHING to keep your money and will fight you to the end even if you dispute it with your bank.

Hundreds if not thousands of people were ripped off by Kevin and many of us stayed silent for years due to fear of repercussions or being contacted by Kevin's lawyer. When the FTC finally investigated Kevin, he still had the audacity to attempt to remove his negative reviews on Trustpilot. Numerous times the past year, Kevin's team has flagged my review and Trustpilot has asked me to update my review with relevant personal info meanwhile all the fake positive reviews were left ignored.

This man and his team are all scammers who are now outside of U.S. grounds therefore continuing their swindle on other desperate victims. Please stay away. If I hadn't wasted so much time and money on Kevin's rip off of a course, my business would've been much more successful. The amount of stress and poor counseling provided by Kevin and his team has caused many people extreme financial burden, broken relationships, and mental burden. I highly recommend any victims to immediately join a class action lawsuit or anything similar against this man. He's now lying to the FTC about the money he has to avoid paying back what he owes his victims.

His employees are constantly on Trustpilot waiting to flag and remove honest, bad reviews about his business so he could continue scamming other unsuspecting people. I had to submit "proof" to Trustpilot multiple times to keep my negative review up and eventually, Trustpilot deleted all the negative reviews on the page despite many clients providing evidence. That's why I wrote this review here.

  • Dorai

3/16/23
Verified purchase

Would never purchase again. I love the brand's products because they're actually unique and their original designs. But some of their items aren't practical. For the prices they charge, the company has a very bad warranty policy.

I have a DE (diatomaceous earth) bath mat from them in grey that I had for 4 months before it started to have a minor crack on the side. When I contacted them, they said their warranty policy is only 90 days (3 months). They only offered a measly discount on their product and their policy also states that YOU have to pay a $15 shipping fee to receive the "replacement" that you paid for. Since the crack was minor, I decided to just ignore it after receiving such a disappointing response from the company.

I also have a foldable dish pad from them. I have all 4 seasons in my area and neither winter or summer, has this dish pad dried entirely even if it's angled upwards to give the top and bottom ventilation. It collects water on the sides very easily and the DE gets dirty so easily that I'm spending more time cleaning it. I ended up buying a generic foldable SILICONE dish pad that weighs much less, easily washable when dirty and also dries fast. This Dorai dish pad was such a mess and a regrettable purchase.

I wouldn't be surprised if this gentrifier company goes out of business. Their warranty policies are awful for products with such high prices. While their items look great, many of them aren't as practical and "sanitary" as they make it sound. I didn't bother posting a review on their website because I believe they delete negative reviews. There's no way out of thousands of buyers, that there's only a few 1-star reviews. Be careful.

UPDATE! *Nasty issue!*
To add insult, the dish pad has been doing worse than when I wrote this review. I started to get black mold all over the edges of the silicone, the bottom of the pad, on the actual stone and because the mat never dries, I found tiny white bugs crawling all over the damp/wet area. Needless to say, for $90, this product is absolutely garbage and very unsanitary. My S/O insisted on letting it dry in the sun to kill all the bugs but I tossed out the dish pad. I wish I could post a picture of the bugs but the camera wouldn't recognize the critters because they're so tiny.

  • Vinted

2/7/23

Vinted always seemed unfinished and weird to me. I managed to sell 2 things before they suddenly started to delete every single listing I had saying either the item is inauthentic or prohibited for some reason meanwhile there's plenty of similar items being sold on the platform. You literally could do nothing and your account would get disabled. They can deactivate your account right after you put in personal info so they're probably in the business of stealing personal information to sell.

I've had nothing but bad experiences with them as a seller because customer service is impossible to contact. They send me automated messages about deleting my item but they don't give me a way to contact them to prove my item's authenticity and they even said if you get disabled, it's permanent. Even if it's THEIR fault and negligence. I guess that's what happens when you pay little to no fees. You get what you pay for. Also, so many lazy sellers who make a bad name for honest sellers like myself. They don't ship, don't respond to messages, take weeks to respond to offers that you can't even cancel. Vinted locks you out of writing detailed descriptions or using photos with clean backgrounds otherwise they will delete your listing. They prefer dirty messy beds, dirty carpets and nasty hardwood floor images. This place is NOT for professionals or those who value their items and time.

Go to Depop, eBay or Mercari. Anywhere else. They make you pay fees (which unfortunately goes up almost every year) but at least in my experience, they respond in a timely manner if you run into a problem! Pay those fees and save yourself the headache with Vinted. I read tons of negative reviews. They get more and more common as time passes. I thought I wouldn't run into problems with Vinted but I did. They're also putting so many fake 5-star reviews on Trustpilot to boost their rating. The past month has been tens and tens of them a day. Dishonest and stay away! Instead of fixing the problems they created, they rather lie to unsuspecting newbies!

  • Michaels Stores

11/22/22

I love Michael's store and I used to shop with them in-store pretty regularly. But I would never shop with them online even for store pick-ups ever again. The app and website is terrible. On the app, I was shopping and added things to my cart to pick up at location #1. I went to the website to shop on the computer after, and placed the order and it switched the pickup location to location #2. Since it was late, I checked their help page and it states that I can request to cancel pick-up orders by contacting customer service if needed. So I placed a new order to the correct location #1.

Hours later in the middle of the night, my location #1 pickup was cancelled fro no reason. Next day, I contacted live chat and spoke to an agent who didn't know what she was talking about. I clearly explained to her multiple times that I want to cancel the location #2 pickup order and she kept copy and pasting "we can send you a UPS label for a return" when I stated 3 times that this is NOT a delivery order, it's pickup. Then she kept saying they cannot cancel orders even though Michael's own help page says it's possible. Then she confused herself about the 2 orders and kept saying one is cancelled; yes duh, the one I want is cancelled, that's why I'm chatting with you in the first place. She then told me it was cancelled because of payment verification issue even though both orders used the same exact payment info and the other order wasn't cancelled. I closed the chat out of frustration and reordered with PayPal, and don't have issues so far.

Don't bother dealing with Michael's agents if your store pickup order has issues. They don't know what the F they're talking about and just copy paste info. I was fuming because this agent wasn't listening. Seems like company now are maximizing incompetence and yet I'm paying them for this crap. Also, the pickup location was for Atlantic Ave in Brooklyn NY. I run a small business from home and don't have time for this. I hate Amazon but this is why people flock to Amazon; incompetence of these companies let that big retailer thrive.

  • iStockPhoto

11/13/22

This website is way too expensive. $13~20 for a single image of flat ribbons or objects that aren't even cropped out of a background? Not only that, but they charge extra for certain images that are "in trend" (of course they better looking ones). This isn't an ethical way to do business. This isn't jewelry or stock market, they're just images that can be downloaded and copied multiple times by many people. It's not right to charge almost double for certain ones. I bought a subscription for a month for no reason because every time I search images, the good ones cost extra.

Then I went on another stock image website and their subscription is only $24 a month and you can download unlimited images. They had the same stock image. Unbelievable. Running businesses cost so much already, iStock isn't the best value.

  • Urban Outfitters

11/11/22
• Updated review

Years ago, Urban Outfitters was one of my favorite retailers. I shopped with them almost regularly in-store and online. Their prices are high for the crap quality, but their sale stuff were pretty nice and they retail several good brands. I never had an issue with their customer service, I received my packages and when I had an issue, they refunded me immediately.

The past few years, shopping with UO was a nightmare. I had a neutral/bad review written about them previously here saying I'd never shop with them again, but because I saw a jacket I liked, I tried to give them another chance.

Well, my order went through. Same account I had for over 7 years with lots of purchase history. I ordered my jacket and out of nowhere, they cancelled my order saying I didn't response to their "order validation request" which was never sent to me by the way. I never heard of such a notice before either. Rather than reordering, I took my business elsewhere and bought a similar jacket for a lower price.

The prior experiences with UO were also terrible. They backordered stuff randomly, cancelled orders claiming out of stock, and customer service would take forever to resolve refunds that never went through from cancelled orders. UO also used to have free return shipping but now, their return page says there's a $5 deduction on "most" returns. Screw that. You're better off going to their retail stores. I would never order online with them again.

OK for Non-Sale Items
7/9/16
• Previous review

I rarely ever have problems shopping at UrbanOutfitters. They have an extremely generous return policy. The shipping is a bit messy if it's shipped by Lasership, but I'm forgiving. Prices are high, but thats your choice whether or not you want to shop here; dont give this place a one star review because you dont like the prices. If you are purchasing their staple brands such as the BDG jeans, there's usually not a problem. However, if you are shopping for sale items, it may be a totally different story.

I purchased a cardigan once (sale item) and it was lost in the mail. They refunded my money claiming that there's no replacement as the item is sold out. That was VERY disappointing.
Then, I ordered a blazer five days ago, and it still hasn't shipped. In fact, like another reviewer said, when UO claims an item is in-stock online, they might be lying.

Items often are out of stock in the warehouse, so if they take days to get your order out, the odds are, they are locating one from a retail store. And if they can't locate one, then then the item is "backordered" or "sold out" which means you basically picked an item for nothing and theyll cancel your order. I know this from experience and its utterly ridiculous to mislead people.

  • Wayfair

11/11/22
• Updated review

My main point: they charge for returns even when it's their fault and then they have the audacity to only offer store credit.

I always had a good experience with Wayfair so it hurts me to write this update. In fact, the last 3 weeks, I made 4 orders with them that totaled to over $500 in home decor because of the good experiences. But then I ran into one problem which was the least expensive order–a set of cups that arrived and looked nothing like the product images and pictures WayFair posted.

I tried to return the cups but WayFair wanted to charge $14.88 (from what I remember) to return $40 cups when this was their mistake for inaccurately depicting these cups. The cups also weighed so little in a small box, that I almost thought the shipping box was empty so there's no reason for the return to cost $14.88 regardless. I live chat them thinking it would take minutes for them to cover the return shipping costs for their mistake. Well, that didn't happen. I spent almost half hour on live chat with an agent where I attached 5+ images of the real cup and compared it with the cup on the box. They're not the same cup yet the agent insisted she doesn't see what I mean. She eventually agreed that the cups weren't the same but would only issue a store credit and told me to keep the cups but I don't want to. I just want to return the damn cups.

In addition to that, they suggested if I didn't want the cups, I could either throw them out (great for the environment eh?) or donate them, which means I have to take time out of my day to go to the nearest Salvation Army. At the end, I just gave the cups away as a housewarming gift.

Since they refused to issue a full refund, I asked if they could apply the store credit to an order I made a day before and they also said no. This was such a waste of time and a really bad experience with Wayfair. This was Wayfair's fault, not mine. Also, the product images probably didn't match because I notice Wayfair is now saturated with cheap junk and generic garbage like Amazon sells.

No Issues
8/10/19
• Previous review

I've had nothing but good experiences shopping at WayFair. I've been purchasing from them on and off for about a year. Each customer service rep I spoke to was friendly and helpful. While the items themselves aren't *all* great quality, the price and low cost shipping justifies my purchases. I've bought side tables, clothing racks, dining tables, dining chairs, a TV stand, computer desks and two sofas from WayFair and they're all still in good condition. The website is easy to navigate and supplies a lot of helpful product filters. One of my computer desks arrived damaged and they replaced it at no extra cost. I also didn't have to mail the damaged one back although it was unusable so I threw it out. Overall, I'm satisfied with my shopping experience on WayFair.

  • IKEA

11/11/22

I loved IKEA since I was a kid and was always excited to go to their store. But even after so many years, they fail to create a tolerable user experience for shopping online and this is truly hurting their company image.

Their product availability is terrible. If you want to build something with multiple parts, you'll often find that some parts are not available for delivery, not available in store, not available for pick up (which costs money by the way). Then you have to wait. Stock counter is inaccurate for stores too. You're never told items are not available to ship until you're checking out. I had to ditch my cart multiple times because of this and there's no reason why they do this other than to inconvenience you.

Takes ages for them to restock. Sometimes they restock and realize they're wrong so they cancel orders. I waited 3 months for cabinet doors and 5 months (and counting) for freaking curtains! My entire apartment was a huge mess because I had unfinished furniture and it took forever to resolve. Shipping isn't free and return shipping isn't free either; I tolerated this.

I had ok experiences ordering online until a month ago. They delivered my items and stacked all the items on top of each other outside my door. They stacked cushion covers, cups, and packs of bedsheets as if you just shopped at their store and dropped it on your door. At least bag some of the smaller things? The white cushion cover ended up getting dirty outside with boot prints.

They sent me a damaged BESTA TV unit even though the shipping and packaging box was totally fine on the outside which means they didn't QC the item properly. Then they sent me curtain hooks that was supposed to be a pack of 24 but some packs had only 12 and some had broken/usable parts. A curtain rod was missing parts too. I contacted IKEA support and they told me they would replace the TV stand, ok great! But the delivery date was pushed FOUR TIMES. Each time I had to take a day off and I complained, they kept assuring me the delivery date is accurate for the "next time". Four dates passed and I eventually got fed up and asked them to cancel the replacement. They refunded me for the TV stand but not the shipping and the agent told me to just reorder and get a refund for the shipping costs. I contacted again to get the shipping reimbursed and the agent didn't know what the hell she was talking about. Eventually, they refunded me for the curtain hooks only so I had to spend and reorder and pay for shipping again. Then again for other missing parts that wasn't included when it should've been. Nobody is reimbursing me for this wasted time for lying delivery dates either.

The live chat agents are hit or miss. I was lucky to talk to one that was very kind and refunded me for the damaged BESTA unit, but the rest of them I got were so useless. They had no idea of the situation, no idea what's going on and would get passive aggressive because they think I'm overreacting. If you want to shop with IKEA, just go to their store unless you're far away and super desperate. The headaches I had to go through just to make my online orders right wasn't worth what I went through. To this day, I'm still waiting for RITVA curtains to come back in stock so I have no curtains in my apartment. Then, I found out that the shipping company would hastily ship out paid orders but they would purposely delay replacement orders because they don't make money from them. The BESTA I paid for after reordering, came within 3 days while the replacement that I was promised was delayed for almost a month. Don't waste your time with a replacement with IKEA. Get a refund with them and move on. Overall, this was so much stress, wasted time and my apartment was a mess for months because of their errors.

Edit: After going through all that, I finally called IKEA and they said they would offer me a gift card for the shipping charges within 24-48 hours. A week passed, and I don't see this digital gift card on my account or my email. I call IKEA again and waited 20 mins for an agent. She transfers me and then an error comes up telling me the transfer failed so I got hung up on. Never ordering from IKEA online ever again and I'm ready to dispute to my CC company to get this refund back.

  • Aritzia

8/21/22

Like another reviewer said: beware because Aritzia's return policy is awful. I've purchased from them last summer and returned things before so I never had this issue. I can't tell whether they changed their return policy?

Anyway, I bought something last week that was discounted for sale for a measly $4 off. Not that serious. Not even 50% off. Less than 10% off. The discount was for no reason, so it's not like I asked for it.

The tops ended up being too big so I wanted to exchange them for a smaller size. I live chat them and they told me that if I want them for the original sale price ($4 off per top), then the new order will be final sale and non-returnable because it's considered a "price adjustment". What kind of company does that?

Not only that, but when I said I'll just return the tops (since I didn't want to deal with the potential of getting a new item that still won't fit and can't return), they told me that the return of my original order would still be store credit or gift card only. This is incredibly infuriating because this item was less than 10% off and it wasn't even a choice nor listed as final sale. Imagine buying a $200+ blazer from them and getting a $20 discount then being told you can't return the blazer for a full refund if it doesn't fit? Also, the person on live chat messaged me sounding really snarky like they're selling some $500 luxury underwear. Relax.

I'm tempted to file a dispute with my credit card company now because I never heard of such a horrible return policy. Because of this measly <10% discount, I'm forced to return this item online for store credit, PAY for the return, wait 7-10 business days AFTER they receive the items to get store credit and forced to re-order a different size at full price along with losing money from shipping. There's no guarantee that the sizes will be available in the colors I want after all this. And again, this is expected for scam websites, cheap companies like SHEIN but I didn't expect this from Aritzia especially when their prices aren't exactly low. I'm never purchasing from them ever again.

FYI: the 2 items I bought were the Babaton Knit Bra Top that retails at $44 a piece.

Invoice only said "Sale items marked at 50% off or greater are final sale." It's only if you go on their website and read the confusing return policy, that this is: "Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items." This seems like a scheme that they came up with to avoid getting returns and full refunds to customers. Do better, Aritzia.

[Edit] I've went ahead and filed a dispute because Aritzia kept playing games. For 2 weeks, they told me they refunded to my original payment (Paypal) but I've yet to receive it. I contacted them twice and each time, they asked me to speak to Paypal so I filed a dispute on Paypal. I've never had this problem with any other company that refunds via Paypal. I suspect Aritzia is purposely trying to get me to use the merchandise credit DESPITE agreeing to refund me via Paypal. I'm tired of companies constantly playing games. Paypal finally closed the dispute in my favor because Aritzia didn't even care to respond. Avoid.

  • CloudFlare

8/21/22

I'm posting my review here because Cloudflare reported my review on Trustpilot citing that it wasn't a genuine experience because I'm not a paying customer, only a user. The irony is that CloudFlare is meant to protect websites but I and many other people online have witnessed this service being more of an inconvenience to us than anything. For weeks and months, there were websites I couldn't access and was blocked from. I'm not a VPN user, and I've also tried on my phone service and other devices but still blocked by CloudFlare.

There's no CAPTCHA to fill out to gain access and also, the page simply says to contact the website owner. Firstly, how can we do that if we have no contact info from the website owner if we can't access the website? Secondly, what customer is actually going to go out of their way and explain to customer service that their website is blocked? A lot of people browsing the internet aren't tech savvy. I've shown proof of this experience to Trustpilot twice and they still said they rather keep the review removed. I've written over 100 reviews on Trustpilot, all genuine experiences so it's obvious to me that Cloudflare is paying to remove negative reviews. If they were doing so well, they wouldn't be wasting their time reporting Trustpilot reviews.

  • Instagram

5/6/22
• Updated review

A few years ago, I would've said IG was TOLERABLE even with the quirks (see my previous review). I have no issue with the content as I simply follow what I want, and control what I could see. However, IG slowly progressed to a bug-infested, glitch-infested platform where everything has became ads.

I have no social media addiction but I run an IG account where I use it for my business in the creative field. I never thought this would happen to me hence why I never knew how others felt, but IG disabled my account for no reason. After following their process to retrieve my account, they told me that I violated their community guidelines but I did no such thing.

It's been weeks since I filed out tons of forms and submitted ridiculously humiliating pics of myself holding up a hand-written code which I done at least 5 times and still haven't gotten my account back. I've noticed SO MANY other people complained about the same problem on Reddit and many people either got their accounts back after 9 MONTHS (yes, months) or haven't gotten the account back at all!

I'm so frustrated and angry as I do collaborative work and now, I've lost traction and exposure because these businesses cannot tag me on IG and I lost a lot of contacts and pages I followed. I also lost all my followers I worked hard for the past decade.

IG has NO customer support so don't even bother if you lost your account. They run a platform with at least a billion of user accounts and they have no reason to care if people lost access to their data.

Tip for consumers:
Their bots are out of control. I understand if they just flag offensive content and hide it publicly so no one sees it, but banning accounts especially for NO REASON is unacceptable. Many people cannot access their account lately due to a birthday popup glitch or simply because IG's bot falsely banned them. There's no certain way to avoid getting disabled but it's better to avoid engaging in any comments or posts becasue you never know if you're next!

Service
Value
Spam, Hacking, Etc
4/12/17
• Previous review

Instagram was a great platform back in the day when it first came out. I'm not going to judge the website for content, because content is always up to people. And frankly, the Discover section is incredibly lame. It's always just stupid images, videos, celebrities and girls who can't keep their butts tucked in or clothes on.

Also, the spam is ridiculous and hacking is rampage. How it happens? I don't know. But someone on my followers list had their account broken into and then spammed everyone with porn. Next, I was supposedly "following" fake accounts I NEVER authorized nor followed, and they're all advertising free sex and naked women.

The Instagram Stories option is a waste of space, looks ridiculous, an entire rip-off from Snapchat and adds no important value. Sure, I could simply not click on it and it's out of sight, but I believe it's a stupid option that isn't what Instagram was made for. Bottom line, if you're a teenager, or someone in their 20s, Instagram is for you. Although, I must say that Instagram doesn't really control their content and have trouble keeping up with removing fake accounts.

If you're paying Instagram a ton of money OR if you're a celebrity, Instagram won't hesitate to help you. If you hate a comment, it gets deleted. If someone makes a fake account of you, it's deleted. If someone posts hateful comments or images of you, it's deleted. If someone posts embarrassing content of you, it's deleted. But, if you're an average user, and God forbid these things happen to you, Instagram couldn't care less.

  • Trustpilot

5/6/22

I have an account here along with Trustpilot because I do believe reviews in multiple places will help people avoid a bad situation if possible or to check the legitimacy of companies nowadays.

However, Trustpilot has a low level of authenticity and I believe that they don't care about how ethical the business owners really are. I've been scammed by some fake guru who said he would help me with my small business. He charged thousands of dollars which I can no longer get back and I found out that hundreds (or even thousands) of people unfortunately trusted this guy and also got scammed.

The guy's Trustpilot page has over 2000 reviews, almost 99% of them are positive, very fake and mostly poorly written reviews that don't even explain what he does. Instead, most of it is gibberish spam or talks about what a "nice guy" the scammer is. Meanwhile, all the legitimate negative reviews of people who got scammed were taken down except for very few of them, hence this scammer is able to keep his Trustpilot at nearly 5 stars.

I've tried reporting this numerous times to Trustpilot and even tried to contact them via email to their headquarters in my city. I was ignored. Many people also reported this scammer's other business page on Trustpilot. Trustpilot temporarily labeled the business page being "suspicious", but shortly after, it was fixed. Yet the primary business page of this scammer is still posting up fake positive reviews and scamming people while Trustpilot does nothing about it. It's getting to the point where I think this scammer pays Trustpilot too.

FYI: The worst part of all is that if you try to leave a review for this scammer, they make you show a receipt of your transaction and when you do, you might get hit with a cease&desist for violating a "NDA" and Trustpilot eventually will remove your review anyway.

Beware. While fake reviews are everywhere, I should've been more careful. Instead, I naively believed Trustpilot's ethics and stupidly believed all the positive reviews on this fake guru's page. After that, I even gave the fake guru (not knowing he was a fake at the time) a chance to explain the suspicious behavior of his Trustpilot page, only for him to BS me which I also naively believed. Then, I got ripped off and I can't even leave him a bad review there because he might try to sue for defamation.

[Edit] Trustpilot flagged a review because the company, Cloudflare reported it being as fake. Keep in mind, I've written over 90 reviews on Trustpilot in the past with absolutely no issues.

Again, I understand that having genuine review is important but get real. It's the internet. There's people everywhere who write fake positive and negative reviews. It sucks and as business owner myself, I've dealt with this many times too. However, Trustpilot flags any review a company "feels like" flagging because they don't want negative reviews. Then Trustpilot asks you to submit screenshots and details and to verify yourself. Why does someone have to share their real name and all their personal info to write a review? Maybe not everyone wants to be known and they shouldn't have to. Trustpilot is asking to lose reviewers at this point because 90% of people on the platform aren't verified and probably don't care enough to be. Trustpilot has sold itself out basically.

Tip for consumers:
Firstly, avoid ANY business "opportunities" such as crypto, dropshipping, Amazon FBA, sports betting, etc. It's all a lie. They're all scams that just squeezes money from you and then they run. If it's too good to be true, it probably is.

Secondly, use Trustpilot wisely and research elsewhere (such as Reddit) or other forums. I've run into so many fake companies that post positive fake reviews on Trustpilot. It is made for you to believe that they're legitimate.

  • Fiverr

1/24/22

Do not use Fiverr. The models/influencers and the photo retouchers I worked with were wonderful. HOWEVER, there's a huge percentage of this platform run by foreigners and most (not all) of them are just out to scam you or they would say anything to get your money. Most of them are dishonest in multiple ways whether it's their location, skillset or their portfolio full of stock images or potentially stolen work.

Experience 1: Paid an Indian developer to code my website because he made claims that he could do this and that. He gave something to me that was horribly half-assed and then said I had to pay extra to get the customization that I wanted even though I spent money already. He suddenly claimed he cannot modify parts due to Shopify. I asked him for a partial refund, he said it would ding his account so he offered future customization. If you messed up already and misled me, why would I want to work with you again? I learned my lesson and ended up buying a Shopify theme that had every feature I needed and I should've done research because I wouldn't have needed him after.

Experience 2: I consulted with a Pakistani Amazon PPC expert and asked him if he could salvage my business and help me sell my products. After 6 months of PPC and paying nearly $200-400 a month in advertising just to RANK on Amazon, Amazon mistakenly destroyed all my products. This isn't the PPC seller's fault but at the end when I finally gave up at constant losses, he told me that selling on Amazon requires serious product research and that mine wasn't a good one. Could he not have said that early on? Instead he kept saying he could make it work with the right PPC work. I paid this guy $195 a month for nothing and lost more every month on Amazon. During our last communication, he said he would sell out the rest of my inventory. He asked me to close the order so I did and after I did, he asked me to pay again to sell out the inventory which wasn't mentioned earlier. This is what they do! If a seller ever asks you to communicate outside of Fiverr, don't do it because they do it to avoid getting in trouble on Fiverr! I also gave him 5 star reviews for the previous gigs he did assuming that he would get the job done right eventually and help me sell. It never happened!

Experience 3: I hired an "American" (USA) attorney who said he could write a professional legal demand letter. He didn't ask me for any information when I consulted him with a short message on the whole issue. He sent me a letter 5 days later that was basically 1 paragraph, with the incorrect story AND with grammatical errors. It wasn't professional at all especially for the $50 he charged. I get $50 isn't a lot but if I had known what I was going to get, I could've just wrote the whole thing myself and didn't have to give him my personal info for the actual letter he delivered for me. After some time, I suspected that he's not really from USA (based on the poor writing) and didn't actually go to the law school he claimed. To be fair, he offered to make changes for the issues but I already corrected everything myself since the letter was so simplistic. His copying and pasting was what irked me the most as I gave him all the info he needed yet he even copied and pasted my address incorrectly. It's not rocket science; the seller was just lazy trying to make a quick buck. I should've done research and just paraphrase a demand letter I found on a Google search. I'm sure that's what he did anyway.

Experience 4: I hired an Indian 3D animator and gave him exactly what I wanted. He made everything look ridiculous and cheap. I had to ask him numerous times to fix little details here and there that simply made no sense. I felt like I was talking to someone who had no common sense. At the end, I took what he delivered to me because he was starting to get impatient from all the changes I asked. But most of the stuff made zero sense. For example, if you design a bathroom, would you leave out a sink? Or if you make a keyboard, would you leave out a letter in the alphabet?

Overall, this whole platform is serious hit or miss but I'd say beware and stay away. It's very difficult to get a refund from Fiverr and it makes you feel like a jerk for taking money away from a freelancer even if they didn't do their job. I wrote a previous review detailing my poor experience with the Indian developer. This overall platform is just full of shady freelancers that false advertises. Fiverr also responded to my previous review practically ignoring the details and made assumptions that I didn't consult with the freelancer first which is a lie. Plus, why give the option to pay for an order before a consultation? Getting a refund is nearly impossible the moment you purchase and realize it's not what you're getting.

I gave all the sellers 5-star reviews because I didn't want to be a "karen" despite getting practically scammed. I was hoping to do good and receive good karma but I was so wrong. I was also scared that these freelancers would try to sabotage my business somehow hence why I was being nice the whole time. I didn't feel like my backend accounts were in safe hands. LASTLY, none of these freelancers/sellers were charging low prices either so please don't tell me "you get what you pay for".

  • Reddit

1/22/22

If you want to have a civil conversation, don't bother going on here. I signed up mainly to go on a few niche subreddits and the people are so nice. However, I notice that most of the other subs (even ones for just kicks and giggles) are so bad and most (not all) seemingly male users are super rude and use such inappropriate language for NO REASON. If you're sensitive, easily humiliated, have anxiety or any other issues, don't bother posting here. You'll end up getting ripped on like crazy. I only posted twice and I already gave up trying to use this platform.

Experience 1: I posted on r/AskNYC about a problem that I had with my landlord where my landlord was doing something illegal and refused to meet me half-way about it. I wanted some suggestions on how I could solve it without causing a problem. All I got were condescending responses that didn't even address the problem. The first comment was from the mod who insulted me and basically said "if you don't like it, rent elsewhere" (as if everyone has that luxury). Mod was super rude and broke the sub's rules by being super rude. Don't know how these people are allowed to just abuse their "job" and humiliate people. I was so embarrassed, I just deleted the entire post. I can't believe these commenters live in the same city as me. Yet if I saw them on the train, they would never confront me and they would just look down like they're scared.

Experience 2: I was on r/CrappyDesign and posted an image of a kitchen where a sink was placed dangerously close the stove that could cause potential accidents (e.g. Knocking over boiling pots). It was impractical and an old building hence the bad layout therefore, crappy design. Someone responded to me rudely and told me to "check my privilege" and that I needed more "life experience". It wasn't even about privilege or life experience. I cook regularly and I've lived in worse conditions and still managed to have a kitchen that wouldn't burn my elbow every time I turn around. I reported the user and blocked because who cares. It seems this person (like many others on Reddit) can't just say what they think without cursing at and insulting people. What's up with that? How hard is it to be civil and respectful? That was also one of the main rules of the sub!

I'm also concerned about the content being allowed to share here. I'm all for freedom of speech but some things are just beyond cringe and shouldn't be legal while there's people who are just overall sexist, racist, etc. To me, I stay away from politics and I don't get involved. I think everyone should choose what works for them. But insulting others just because their views aren't the same is just childish. What ever happened to "if you have nothing nice to say, don't say anything at all?" I scroll past everything I don't like. I'm not a celebrity; I don't get paid nor should I tolerate people insulting me on the internet all day.

I would never post anything on here anymore. I love r/CrappyDesign but when people disagree with you, they would just blow up on you in the comments saying how dumb you are. Same for everywhere else. Most mods abuse their power, you get banned for no reason, the karma system is ridiculous and just gives high karma, long-term account users more freedom to abuse other members and act like they're royalty. In addition, the karma system is just ridiculous that some genuinely kind, new users can't even comment in certain subs because they're low karma. Overall, just consult people you're close with, or make friends elsewhere because this entire website is just a dumpster fire. I've browsed Reddit in the past and it wasn't like this early on, it's sad what it became!

  • Ibotta

12/13/21

I've had Ibotta for years and never found it to be very useful. In fact, it almost felt like I was begging for money. They provide coupons and discounts but they mostly apply to "name brand" products which are priced higher to begin with so you're not saving much. An example of a situation would be like going to Target and see how much less Target's generic brand costs versus the leading name brand. The generic brand costs less and is almost the same.

That's fine and that's my experience as a shopper, however, Ibotta sent me an email recently saying they will remove $3.99 every month if the service hasn't been used for 3 months. The problem with this is that if you don't always need the products they have coupons for, then you won't buy anything. If you don't buy anything, then you can't add more to the balance. You need a certain balance to withdraw from their platform too. To me, this is a bit unfair. While one could argue and say Ibotta has expenses to pay, keeping inactive users shouldn't even be that expensive compared to how much info customers have to share with them in order to get a few dollars back.

Overall, it's a decent app/website but the $3.99 deduction situation really deterred me and the fact that a lot of the coupons were for items that didn't apply to me.

Service
Value
  • Petco

12/13/21

I order from Petco every 1~2 month to get pet food and haven't had bad experiences. I would buy from them much more often but a lot of their supplies go out of stock very quickly so it doesn't leave me much choices but to buy elsewhere or in-store. However, there are a few things I would definitely keep in mind as a customer:

1. Their same day delivery is $35+ and there's very little mention on the product page that the item is delivered by DoorDash. Personally, I don't mind since it's free, but it would've been nice to know sooner as I felt bad not knowing that I had to pay gratuity or tip to the driver which is optional but I felt like a jerk not doing so.

2. They cancel pick-up orders without reason. Although it's usually because they're out of stock, this should be specifically mentioned to the customer. At the end, I still get an email from Petco asking me to rate my item but the item was out of stock so I never got it.

Overall, my expectations are not high for a pet supply store. They get the job done, they delivery my items, customer service treats me with respect so I have no complaints.

Service
Value
Shipping
Returns
Quality
  • Uniqlo

12/10/21

Let me start off by saying that I was an avid customer of UNIQLO since 2010-2011 when they first opened up in NYC. I loved their stores and simplicity. I purchased their Heat-Tech products, their jackets and I love their basics. UNIQLO, despite being such a large company, they fail to adhere to modern customer service practices.

1. They accidentally charged me sales tax for clothes once despite NYC not having sales tax on clothes under. Since it was only a few dollars, I decided to just let it go because customer service wasn't understanding what I was trying to say then when I finally got through to them, they never refunded me the difference. I forgave that since I still liked their clothes.
2. Even though their clothes are decent, they have very inconsistent sizing. I come to realize their jackets (mostly) are ridiculously large. I'm normally a size S and the jacket would be huge. Then I order an XXS, and still too big! Anytime there's a sizing issue, I thought no big deal, I could commute to the store and return.

Well unfortunately, UNIQLO no longer accepts online returns in their stores. They used to. I wanted to save $7 return shipping and some hassle waiting for a refund from a shipped out return. But I went to their store a week ago and they told me they only can do an equal exchange in-store and refunds are no longer an option.

This is honestly such a backwards decision on their part that I will no longer buy from UNIQLO. Not only did I waste $2.75 taking a train to the store, but I wasted so much time for no reason. I was completely infuriated! I gave them 3-stars to be reasonable because the quality of most their products are pretty good, and the prices aren't too high either. But this changed return policy is got me so heated that I'm no longer purchasing from them until they change it back.

Service
Value
Shipping
Returns
Quality

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“Thank you. I have been considering using one of their deals on software that seems too good to be true. I will keep your review in mind.”

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“Great information ”

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“I've known for quite sometime these clowns were NOT black owned, disgusting, spread the word so others will not be fooled by these charlatans.”

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