Janet M.

Buyer beware do not buy your furniture from Macy's I got my delivery came with the wrong couch wrong recliner had to wait 3 weeks for a new delivery which is BS because it was their mistake again they promised me a 2 hour window delivery which of course they will not come at that time so waiting again because of their screw up 2 hour window came and left call customer service she called the delivery company they promised they would be here in an hour and a half. 45 minutes later I ger a call saying now they're not coming till 4:30.2 minutes later I got another call saying they are canceling my delivery in someone will get in contact with me to reschedule a new delivery. I called customer service they really don't care now I have to wait till 5:30 for my furniture the correct stuff which we all know it ain't going to happen I'll be lucky if I get it when hell freezes over they need to contract out the delivery service to a different company this company is unreliable unprofessional all they do is lie I talked to them the first time. I wish I would have went to Bernie & Phyl's or Jordans I would have paid a little bit more but at least I would have gotten the right furniture at the time they promised will never buy anything from Macy's again