I have bought clothing on many different websites and I have to say I'm honestly most pleased with Swap. The website is user friendly and the browsing options are limitless. I bought jeans and PJ's and they were shipped fast. Items are all clean, folded neatly in their individual wrap. I was really impressed with the quality. I had one item to return due to a fault of my own, basically and it was handled without any questions and my bank acct. Credited most promptly. I referred my family and friends. KUDOS to the people running this business
Hi Janet,
Thank you for contacting us.
We apologize for the confusion with the email we sent you. Please rest assured that you do not owe us any money! In fact, the "balance" is a credit on your account, visible on the top left hand side of our website when you log in. This credit is ready to use and will automatically apply towards your next purchase.
If we have not addressed all of your concerns, please do not hesitate to contact us.
Again, our sincerest apologies for any inconvenience this has caused. Wishing you happy holidays and all the best in the New Year.