janine s.

Warning to all - Avoid 'OneCom' at all costs.

I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:-
https://reducer.co.uk/blog/understanding-business-to-business-contracts

I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer.

The Deal: OneCom offer you an expensive phone tariff (i. E. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT!). Ex VAT – Not Plus VAT which is more understandable terminology!

What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted.

The contract is with OneCom for 3 years (they told me 2 years over the phone!) with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 18 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years!

Please:-
Do not use this company
Do your homework before signing up to a new contract (especially business customers)
Always look at the One Star reviews on review sites.

OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1

I can't tell you how very stupid and annoyed I feel with myself right now.

I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on *******2814 to lodge you complaint.