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Jared D.

Contributor Level

Total Points
101

1 Review by Jared

  • Fabric.com

9/7/21

I placed an order for 38 yards of material. They emailed back stating they had two pieces that totaled 42 yards and I said that's fine so the order total was changed to 42 yards. I was supposed to have the material by a certain date. When the date rolls around, I haven't received any follow up, and when checking in they haven't shipped it. No response to emails. Over the phone, customer service reps say they will check on it and of course there is no follow up. Called again today (5 days after I should have received the order) and the rep said they would reach out to the vendor who was drop shipping it to me... so they don't even have it in stock (a previous rep said they would check with the warehouse to see when it was shipping, making it sound like they actually stocked it). I had a hard deadline with my customer that I missed because of fabric.com. Don't waste your time with this company, there's a good chance you will be disappointed. I wish I would have checked all their bad reviews before trying to do business with them. I will be going straight to the source next time and finding the company that actually has the product to sell.

Tip for consumers:
Avoid using it!

Products used:
Sunbrella fabric.

Service
Value
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Ed H. – Fabric.com Rep

Hello
I am sorry to hear that you have had a negative experience with Fabric.com. We would like to learn more about your experience and how we can help to resolve it. Please reach out to us at social@fabric.com with your order number.
I look forward to assisting you,
Elizabeth

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