I was an AT&T customer for years and had to switch for a rotation to Europe. I always valued the company's integrity. I never had a bad experience with their customer service or products.
This review is based on my experience with their farming out of claims to external claims firms. A overhead data cable fell from the telephone pole and was laying int he middle of the road. My wife ran over it and it became entagled in the front suspension of her Audi SUV, causing thousands in damages.
The claims company representing AT&T, Sedwick CLaims Management, denied the claim, saying AT&T wasn't at fault and that my wife should have avoided the approximately 1-2 inch wide cable that was hanging from a power pole and lying in the road. Luckily, she hit it. That road leads from Ft Sam Houston and everyday soldiers ride motorcycles down that road at 45 mph+. If someone hit that cable on a bike it would have killed them.
AT&T has refused to acknowledge any responsibility, despite the cable belonging to them. This isn't an insurance scam. My wife wasn't hurt and our inusrance company paid for the damages. However, this speaks volumes to the integrity of AT&T. I cannot support any company who victim blames and avoids responsibility for their, or their employees actions.