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Jason H.

Contributor Level

Total Points
163

2 Reviews by Jason

  • Vroom

10/18/20

-Buying process is easy, but the dealer failed to send my blackout dates to the delivery service causing me huge headaches in setting up delivery.

-The delivery service is beyond horrible. I live 3 hours away from the car's location and I am still waiting for delivery after 16 days. I had my car sent from South Korea to Texas and it only took three weeks...

-Delivery support is terrible. If you tell me that you will have someone call me you should follow up. It appears that Vroom has no control over delivery, which is a key component of their program.

-I DO NOT recommend this dealer based on my experience.

I purchased an Audi A3 on 01 October. I very clearly explained that I travel out of town for work and gave them blackout dates for the days I was not available. On October 2nd I received an email stating that the car would be delivered on Wednesday the 14th, one of the dates that I am out of town. I called Vroom delivery support and was told that the dealer had failed to send them the blackout dates when the delivery was set up. She also said something to the effect of "don't worry, they always deliver early anyway". She told me that the transport service would call me 48 hours before to set up the delivery, which is important because a car hauler will not fit into our neighborhood. I never received a call and on the thirteenth of October, I called delivery support again to ask why it was taking so long to schedule delivery (I only live three hours from their Location in Stafford, Tx). I was advised that the transport service would call me. A few minutes later I got a call from the delivery driver stating that he could deliver the car between 8-9 PM. I had to leave for work and told him that I needed to know before the day of delivery. I called the Vroom delivery tech again and she stated that "the transporter agreed to deliver the car on SUNDAY" (today). I agreed and scheduled work around that day. Today is Sunday and after not getting a call to schedule the delivery by 2:30 PM I called Vroom delivery support. The representative told me that the delivery date she received from the transporter was the 19th. She also told me that someone from the transport service would reach out to me. I waited until 4:38 PM and called back. The representative told me that the delivery driver was not answering his phone and that she left a message and sent a text. It is now 9:30 PM and I have yet to get an update.

  • AT&T

1/25/19

I was an AT&T customer for years and had to switch for a rotation to Europe. I always valued the company's integrity. I never had a bad experience with their customer service or products.

This review is based on my experience with their farming out of claims to external claims firms. A overhead data cable fell from the telephone pole and was laying int he middle of the road. My wife ran over it and it became entagled in the front suspension of her Audi SUV, causing thousands in damages.

The claims company representing AT&T, Sedwick CLaims Management, denied the claim, saying AT&T wasn't at fault and that my wife should have avoided the approximately 1-2 inch wide cable that was hanging from a power pole and lying in the road. Luckily, she hit it. That road leads from Ft Sam Houston and everyday soldiers ride motorcycles down that road at 45 mph+. If someone hit that cable on a bike it would have killed them.

AT&T has refused to acknowledge any responsibility, despite the cable belonging to them. This isn't an insurance scam. My wife wasn't hurt and our inusrance company paid for the damages. However, this speaks volumes to the integrity of AT&T. I cannot support any company who victim blames and avoids responsibility for their, or their employees actions.

Jason Has Earned 3 Votes

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