jay b.

**READ BEFORE YOU BUY!**
THEY MAKE YOU PAY FOR RETURN, IT COST ME £93! IF YOU HAVE A PROBLEM YOU WILL HAVE TO PAY TO RETURN YOUR MATTRESS, STAY AWAY!

I ordered a mattress because it read "soft" but it was firm, then on the packaging I found someone elses address with a label covering it, which means someone had this mattress and sent it back, I was under the impression I was buying a brand new mattress, sadly not the case. I paid £309 for this mattress and tried to return it, it cost me £93 to return it as they don't offer returns you have to FUND IT YOURSELF! I'm £93 out of pocket!

They claimed the other person's label must have fell onto the packaging during delivery, but it's like that magic trick you know where they throw a card through a glass window and it ends up on the other side? Because this label was on the inner packaging, proving these people to be liars. I had to open a paypal case against these people but it made no difference, I was misled, lied to, had to put up with rude people and then had to lose £93,2 weeks of time wasted.

I'll never buy from these again and if you're smart you will stay away, if you have a problem with your mattress they WILL NOT pay for return you will have to and paypal won't help you either, find another business to buy a mattress from, save yourself money and hassle, terrible customer service, rude liars.