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Jay J.

Beverly Hills

Contributor Level

Total Points
81

1 Review by Jay

  • PayPal

10/7/21

This is by far, the worse financial service company in the world. The Philippine calling center is a demonstration of the worst customer support in the entire world. They ask your email address 5 times and take 15 minutes authenticating you. Then they can't help you because they can't speak English effectively and the connection quality is bad. So they transfer you to somebody in the same calling center - so you have the same communication problems. If they transfer you to merchant support - tech support workers Speak English, but they not trained, do not have Web sites and they aren't encouraged to setup eCommerce sites. So they don't have a merchant perspective and management doesn't seem to encourage skill development. When you ask basic questions about the API - they don't have a clue.

They say they're sending information to your account - but don't. When you call back to report problems with previous calls - they don't document the failure, and often repeat the same failure over and over.

There is no management escalation. If you complain and demand all day - you might get a callback by a know-nothing manager who has no interest or stake in the company.

I don't think Paypal is going to survive - the number of ruined business, frozen accounts, angry merchants and frustrated developers is going up - not down. This is actually a national security threat - since they can't freeze bank accounts without explanation or 3rd party audit.

It is about time for the class action law suit - and also maybe a buyout.

After trying to work with Paypal 22 years, I have virtually no confidence in the executives and founders to address these terrible problems - after all it is Elon Musk. Everything he touches turns into a confused hell on earth.

DO not use Paypal - switch to a competitor. So sorry Must has lost interest in making this company work. Note - working with paypal almost got Ebay put out of business.

End Paypal.

Tip for consumers:
After 22 years of witnessing a company double down on failure - and never stop - my advise is to avoid paypal at all costs. They are dead.

Products used:
We have used all paypal products, and their API is horrible. When there is a dispute - the consumer always wins - even when the merchant is right. When you challenge the decision - they do not submit the case to Visa or Mastercard - as they say they do. They perpetrate massive fraud - and the government lets them get away with it.

Service
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