DONT waste your time with this company, it's stressful enough moving and believing you have booked the right removalist until the hours tick away and then a NO SHOW.
This company sounds like overseas call centre, wouldn't recommend them. This has been the worst experience and still haven't refunded my deposit, that's another fight getting my deposit back. Don't get sucked in by the hard sell technique they use, stick with your local guys you will be better off.