J C.

In short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.

Misleading, no money-back guarantee as promised. The product I bought didn't work, I asked for a refund within their 'Hassle free' 30-day money-back guarantee and they refused, I checked their page and it was very misleading and vague. Avoid buying from these because they have no integrity.

The worst customer services I have ever used. They are arrogant and take so long to resolve anything I really cant believe it. I am not exaggerating, my problem has gone on for months, they made big mistakes but did nothing to correct it, they refused returns without original disintegrated packaging that was so bad the product was damaged twice in the post. They accidentally gave me a refund and asked for it over a month later which was news to me. In that time I had been made redundant and didn't received my last 2 months wages and the money was gone, when I offered to send it back they was refusing to accept it, then they changed there mind but wouldn't take responsibility if the package was damaged when I had no packaging and ignoring the fact that the original packaging was useless in the first place. I am struggling to pay and I got some money together and I owe them £10. They gave me a grace period and then took it away threatening to take it to a debt collector! I will never ever use Thomann ever again. They don't show any empathy. Avoid these and use a UK company.