Jeannette K.

I have reached out to the company twice, with this same explanation and have received no response. This website places a healthcare providers name, APRN, PA, MD to their site based off our NPI numbers for the public to review. The goal I think is to enhance providers business, as they can ask patients to leave a review in their office. However, I do not work in a clinic in New Haven I work in the emergency department. This is clearly an emotional attack on me by a patient. Regardless the patient commented that I did not follow up, in emergency medicine we do not, we refer to primary care. She stated she was alone in the room however unfortunately during covid 19 there is a zero visitor rule. She stated do not see this doctor, I am not a doctor. Her friend also posted a negative comments about me who was not even present to witness the interaction. I believe this goes against the rules of the review and should have never been posted if so diligently reviewed by your company. You need to consider the type of providers you are exploiting on your site. I am not in private practice or trying to ramp up my patient population. In the ED I cannot choose which patients I see, they cannot choose the provider either. We are subjected to patients with an array of psychiatric diagnosis', drug seeking behaviors and you are giving them the ability to write whatever they want and that is just unfair. Most like the patient who said you should run far away is because I did not write her for narcotics and perhaps the attending did simply to get her out of the department. You do not have a good understanding of how the emergency department is set up. For private practice I could see why these reviews would be beneficial both for patients and providers. I have read other similar complaints from emergency medicine providers as well. Do you realize if I try to work in private practice one day how this will impact me as it is not differentiated the setting of this review? These websites recommend we reply to our reviews. I will not as my institution highly advises we do not directly respond to patient complaints.
I would really like my name removed from this site to prevent this in the future as I stated I am subject to a very vulnerable population but if you will not remove my name I ask that you remove these disgraceful, emotional, reviews that are not a true reflection of the environment I work in.