Jeannie W.

If I could rate them a ZERO I WOULD! Very disappointing! Right on website it says "GARY'S GUARANTEE THE PRICE YOU SEE IS THE PRICE YOU PAY. * Other Dealer's prices may include rebates that not all consumers will qualify for* This was a done deal, we were buying a car UNTIL THEY LIED! (and then tried to blame Allison, the associate who took at least 20-30 minutes talking to me on the phone and even putting me on hold to get verification from the Chevy Manager... shame on them) Called ahead of time and spoke to Allison to confirm that the FINAL price listed for Chevrolet Equinox stock #C******* on the website was correct and there were no hidden additional costs. She even checked with the Chevy manager and said that was the final price and just Tax, Title, License and Doc Fee were additional. She was very sweet. Great, set up appointment for same day, came in to test drive it and ready to buy! After waiting and waiting they come back and say oh do you have a lease, UGH WHAT NO, what does that have to do with buying the car? Oh well there is a $1,600 discount so now the price is $1,600 higher than the final price listed on the website! Well thank you for wasting our time and LYING! So apparently they do EXACTLY WHAT THEY SAY OTHER DEALERS DO... THEY INCLUDE REBATES THAT NOT ALL CUSTOMERS QUALIFY FOR! Really it's not that hard! What's the point of having "GARY'S GUARANTEE?" It's a whole load of crap! The worst part is, the salesman at Ray Chevrolet told me there was no way they would sell the car for the price they were advertising! I told him well for sh**s and giggles I will call first and verify. After I got it verified by Allison I cancelled my appointment with Ray Chevrolet, he was very kind and said if it doesn't work out give him a call... guess who I'll be calling tomorrow morning and now he gets to say "I told you so". Apparently he has had other customers say the same thing, how hard is it not to lie! Buying a car shouldn't have to be a game! All they had to do was tell me on the phone what the price was and stand by it! I don't even care if they would have said oh you need to have a lease to get the price online otherwise this is the price... still would have come in and purchased it. But when you are told a price and they change it, guess what even if it's only a dollar I'm walking out! I CAN'T STAND LIARS! I wish I could include picture of the detailed pricing for the car I was going to buy with the HUGE GARY'S GUARANTEE RIGHT NEXT TO IT!
Sucks because I would have a new car right now if they were truthful and honest! Oh well Just have to wait another day and go to Ray Chevrolet... I would much rather deal with honest people!

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