Like many people, I too have had GPal steal my money by not transferring it to my bank account as requested. Luckily I'm only out about $44 on the transaction and not hundreds or thousands like some people. I emailed GPal about 6 times and never got a reply. I tried calling once, but after about 10 minutes on hold I hung up since I don't have time to waste sitting on the phone. I have filed a claim with the BBB and so far GPal has not responded to their 2 letters either.